After Effects CC 2017 won't open? Appears in task manager but disappears quickly?

[briannab94194384]

I'm using Windows 10. Before this problem, After Effects didn't start up at all. I've also tried reinstalling Creative Cloud and After Effects but it didn't work.

When I look at the task manager while clicking open in the creative cloud software, it appears but quickly disappears after. Or sometimes it'll appear and sometimes it won't at all.

https://gyazo.com/1d483ef50965ac46403ecf36ad6f9b1b

It usually appears under Adobe CEF Helper. Photoshop works just fine when I open it, but I just bought AE.

[Rameez_Khan · Accepted solution]

Hi briannab,

Try these steps:

• Turn off your Anti-Virus software
• Right click on the app shortcut and choose Run as Administrator

Let us know if this helps.

Thanks,

Rameez

[Kevin-Monahan]

Hi BriannaB,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin