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uninstall and reinstall

New Here ,
Jun 17, 2017 Jun 17, 2017

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every time I open up Adobe After Effects it says 'uninstall and reinstall' and every time I do uninstall and reinstall it says the EXACT same message. I've even turned my laptop off and on a few times. same message. can anyone help?

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LEGEND ,
Jun 17, 2017 Jun 17, 2017

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Nobody can tell you anything without exact system info or other technical details including the exact error message and version of AE. Generalized statments and paraphrasing critical warnings are not useful in any way.

Mylenium

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LEGEND ,
Jun 20, 2017 Jun 20, 2017

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Mylenium is right; we need a lot more information in order to help you.

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Adobe Employee ,
Jul 26, 2017 Jul 26, 2017

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Hi stephenh,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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