After Effects 2017.2 CTD

[jacksoncurious]

When I start up After Effects it crashes back to desktop. A pop up appears saying: "Adobe After Effects CC 2017.2 has stopped working."

It allowed me to view "Problem Details."

I ran Adobe Creative Cloud Cleaner Tool and it didn't solve the problem.

Anyone knows what this means? Also how do I fix it?

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AfterFX.exe

  Application Version: 14.2.1.34

  Application Timestamp: 592e696f

  Fault Module Name: atio6axx.dll

  Fault Module Version: 6.14.10.9704

  Fault Module Timestamp: 4bc8330f

  Exception Code: c0000005

  Exception Offset: 0000000000d28ffb

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 18a3

  Additional Information 2: 18a31d11cf869bf4466ebb7f91a8ea89

  Additional Information 3: 6735

  Additional Information 4: 67350f8dadbe12a2dd462dff4f025065

Thanks

[Rameez_Khan]

Hi jacksoncurious,

Does it crash on the splash screen or after the app launches?

Which version of Windows OS?

Check if there are any logs at the following location:

C:\Users\<username>\AppData\Roaming\Adobe\After Effects\14.2\logs

NOTE: AppData is a hidden folder, by default.

Thanks,

Rameez

[Mylenium]

Update your graphics driver and configure it suitably.

Mylenium

[jacksoncurious · Accepted solution]

I'm using a triple core and AMD Radeon. It's a 5 year old computer. I can't upgrade.

I downgraded to CC 2014. Everything is working great now.