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Hello.
I use Adobe Photoshop CC 2017 on Windows 7 64 bit. My system has 8 GB of memory and my CPU is Intel core i7 but when I open some photos for edit then my system become so slow and crashed. How can I troubleshooting it? What is my system problem?
Thank you.
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Use windows features to see what resources are being use. See if Photoshop seem to hang processing your preferences reading the info being displayed in Photoshop's start up graphic as messages. Review your Photoshop system Info. Make sure you system is up to date and you device drivers are up to date That the Photoshop updates are installed. Search the forums to see if other have you problem.
Supply pertinent information for quicker answers
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If it crashes post the crash report details.
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system information are:
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You only posted a little bit of your Photoshop System info. Even that much shows you missing the two CC 2017 updates post the rest so we can see if rest shows any other problems.
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Can you show me the update link for download?
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The Creative Cloud Desktop Application should be used to install the updates.
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No update like others? It is so bad.
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hack3rcon wrote
No update like others? It is so bad.
I do not know what you are writing here? All Creative Cloud Applications are normally Installed and Updated by the Creative Cloud Desktop Application running on you machine. That Adobe application downloads the software from Adobe's servers and installs the software one you machine. That includes updates.
If you machine is not connected to the web you should use this link Download Creative Cloud apps
Adobe seems to have covered all bases. Is that so bad?
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Yes, Machine not connected to the internet.
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Use the offline installers then. To Activate I think you may need to briefly connect to the web. I do not know if offline activation is possible check Adobe.com site to see if it is possible..
I just checked offline activation is not possible. You should not subscribe if you can not activate Adobe products.
Activation and deactivation troubleshooting
Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in and sign out to activate Creative Cloud apps.
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Other information are:
Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006 x64
Number of Launches: 158
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 8071 MB
Free memory: 2 MB
Memory available to Photoshop: 6983 MB
Memory used by Photoshop: 50 %
Alias Layers: ^0
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 630"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="21.21.13.7595"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GT 630/PCIe/SSE2"
glgpu[0].GLRendererID=3840
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20161116000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GT 630"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="375.95"
clgpu[0].CLBandwidth=2.17413e+10
clgpu[0].CLCompute=76.8914
License Type: Perpetual
Serial number: 91198212810245535488
GUIDBucket:
bucket: undefined
test: undefined
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\M1776~1.ALA\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 831.5G, 556.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2016/09/17-17:22:04 79.577309 79.577309
AdbePM.dll PatchMatch 2016/05/17:03:10:18 1.573920 1.573920
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.577309 79.577309
AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824
AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2016/09/17-17:22:04 79.577309 79.577309
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTLib (64 Bit) 10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17) 1.000000
ARE.dll ARE 2016/09/17-17:22:04 79.577309 79.577309
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2016/09/17-17:22:04 79.577309 79.577309
BIBUtils.dll BIBUtils 2016/09/17-17:22:04 79.577309 79.577309
boost_date_time.dll photoshopdva 10.0.0
boost_signals.dll photoshopdva 10.0.0
boost_system.dll photoshopdva 10.0.0
boost_threads.dll photoshopdva 10.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.1 2.1.0.1
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2016/09/17-17:22:04 79.577309 79.577309
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 10.0.0
dvacore.dll photoshopdva 10.0.0
dvamarshal.dll photoshopdva 10.0.0
dvamediatypes.dll photoshopdva 10.0.0
dvametadata.dll photoshopdva 10.0.0
dvametadataapi.dll photoshopdva 10.0.0
dvametadataui.dll photoshopdva 10.0.0
dvaplayer.dll photoshopdva 10.0.0
dvatransport.dll photoshopdva 10.0.0
dvaui.dll photoshopdva 10.0.0
dvaunittesting.dll photoshopdva 10.0.0
dynamiclink.dll photoshopdva 10.0.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.1
JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 10.0.0
MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2017 18.0.0
Plugin.dll Adobe Photoshop CC 2017 18.0.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67
PSArt.dll Adobe Photoshop CC 2017 18.0.0
PSViews.dll Adobe Photoshop CC 2017 18.0.0
SCCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
SVGRE.dll SVGRE 79.577309 79.577309
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Accented Edges 18.0.0 - from the file Filter Gallery
Adaptive Wide Angle 18.0.0 - from the file Adaptive Wide Angle
Angled Strokes 18.0.0 - from the file Filter Gallery
Average 18.0.0 (2017.0.0 x001 x003) - from the file Average
Bas Relief 18.0.0 - from the file Filter Gallery
BMP 18.0.0 - from the file Standard MultiPlugin
Camera Raw 8.0 - from the file Camera Raw
Camera Raw Filter 8.0 - from the file Camera Raw
Chalk && Charcoal 18.0.0 - from the file Filter Gallery
Charcoal 18.0.0 - from the file Filter Gallery
Chrome 18.0.0 - from the file Filter Gallery
Cineon 18.0.0 (2017.0.0 x001 x003) - from the file Cineon
Clouds 18.0.0 (2017.0.0 x001 x003) - from the file Clouds
Collada 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Color Halftone 18.0.0 - from the file Standard MultiPlugin
Colored Pencil 18.0.0 - from the file Filter Gallery
CompuServe GIF 18.0.0 - from the file Standard MultiPlugin
Conté Crayon 18.0.0 - from the file Filter Gallery
Craquelure 18.0.0 - from the file Filter Gallery
Crop and Straighten Photos 18.0.0 (2017.0.0 x001 x003) - from the file CropPhotosAuto
Crop and Straighten Photos Filter 18.0.0 - from the file Standard MultiPlugin
Crosshatch 18.0.0 - from the file Filter Gallery
Crystallize 18.0.0 - from the file Standard MultiPlugin
Cutout 18.0.0 - from the file Filter Gallery
Dark Strokes 18.0.0 - from the file Filter Gallery
De-Interlace 18.0.0 - from the file Standard MultiPlugin
Dicom 18.0.0 - from the file Dicom
Difference Clouds 18.0.0 (2017.0.0 x001 x003) - from the file Clouds
Diffuse Glow 18.0.0 - from the file Filter Gallery
Displace 18.0.0 - from the file Standard MultiPlugin
Dry Brush 18.0.0 - from the file Filter Gallery
Eazel Acquire 18.0.0 (2017.0.0 x001 x003) - from the file EazelAcquire
Entropy 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Export Color Lookup Tables NO VERSION - from the file Export3DLUT
Extrude 18.0.0 - from the file Standard MultiPlugin
FastCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file FastCore
Fibers 18.0.0 - from the file Standard MultiPlugin
Film Grain 18.0.0 - from the file Filter Gallery
Filter Gallery 18.0.0 - from the file Filter Gallery
Flash 3D 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Fresco 18.0.0 - from the file Filter Gallery
Glass 18.0.0 - from the file Filter Gallery
Glowing Edges 18.0.0 - from the file Filter Gallery
Google Earth 4 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Grain 18.0.0 - from the file Filter Gallery
Graphic Pen 18.0.0 - from the file Filter Gallery
Halftone Pattern 18.0.0 - from the file Filter Gallery
HDRMergeUI 18.0.0 - from the file HDRMergeUI
HSB/HSL 18.0.0 - from the file Standard MultiPlugin
IFF Format 18.0.0 - from the file Standard MultiPlugin
IGES 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Ink Outlines 18.0.0 - from the file Filter Gallery
JPEG 2000 18.0.0 - from the file JPEG2000
Kurtosis 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Lens Blur 18.0.0 - from the file Lens Blur
Lens Correction 18.0.0 - from the file Lens Correction
Lens Flare 18.0.0 - from the file Standard MultiPlugin
Liquify 18.0.0 - from the file Liquify
Matlab Operation 18.0.0 (2017.0.0 x001 x003) - from the file ChannelPort
Maximum 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Mean 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Measurement Core 18.0.0 (2017.0.0 x001 x003) - from the file MeasurementCore.8me
Median 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Mezzotint 18.0.0 - from the file Standard MultiPlugin
Minimum 18.0.0 (2017.0.0 x001 x003) - from the file statistics
MMXCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file MMXCore
Mosaic Tiles 18.0.0 - from the file Filter Gallery
Multiprocessor Support 18.0.0 (2017.0.0 x001 x003) - from the file MultiProcessor Support
Neon Glow 18.0.0 - from the file Filter Gallery
Note Paper 18.0.0 - from the file Filter Gallery
NTSC Colors 18.0.0 (2017.0.0 x001 x003) - from the file NTSC Colors
Ocean Ripple 18.0.0 - from the file Filter Gallery
OpenEXR 18.0.0 - from the file Standard MultiPlugin
Paint Daubs 18.0.0 - from the file Filter Gallery
Palette Knife 18.0.0 - from the file Filter Gallery
Patchwork 18.0.0 - from the file Filter Gallery
Paths to Illustrator 18.0.0 - from the file Standard MultiPlugin
PCX 18.0.0 (2017.0.0 x001 x003) - from the file PCX
Photocopy 18.0.0 - from the file Filter Gallery
Photoshop 3D Engine 18.0.0 (2017.0.0 x001 x003) - from the file Photoshop3DEngine
Photoshop Touch 14.0 - from the file PSDX
Picture Package Filter 18.0.0 (2017.0.0 x001 x003) - from the file ChannelPort
Pinch 18.0.0 - from the file Standard MultiPlugin
Pixar 18.0.0 (2017.0.0 x001 x003) - from the file Pixar
Plaster 18.0.0 - from the file Filter Gallery
Plastic Wrap 18.0.0 - from the file Filter Gallery
PLY 18.0.0 (2017.0.0 x001 x003) - from the file U3D
PNG 18.0.0 - from the file Standard MultiPlugin
Pointillize 18.0.0 - from the file Standard MultiPlugin
Polar Coordinates 18.0.0 - from the file Standard MultiPlugin
Portable Bit Map 18.0.0 (2017.0.0 x001 x003) - from the file PBM
Poster Edges 18.0.0 - from the file Filter Gallery
PRC 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Radial Blur 18.0.0 - from the file Standard MultiPlugin
Radiance 18.0.0 (2017.0.0 x001 x003) - from the file Radiance
Range 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Render Color Lookup Grid NO VERSION - from the file Export3DLUT
Reticulation 18.0.0 - from the file Filter Gallery
Ripple 18.0.0 - from the file Standard MultiPlugin
Rough Pastels 18.0.0 - from the file Filter Gallery
Save for Web 18.0.0 - from the file Save for Web
ScriptingSupport 18.0.0 - from the file ScriptingSupport
Shake Reduction 18.0.0 - from the file Shake Reduction
Shear 18.0.0 - from the file Standard MultiPlugin
Skewness 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Smart Blur 18.0.0 - from the file Standard MultiPlugin
Smudge Stick 18.0.0 - from the file Filter Gallery
Solarize 18.0.0 (2017.0.0 x001 x003) - from the file Solarize
Spaces 18.0.0 - from the file Spaces
Spatter 18.0.0 - from the file Filter Gallery
Spherize 18.0.0 - from the file Standard MultiPlugin
Sponge 18.0.0 - from the file Filter Gallery
Sprayed Strokes 18.0.0 - from the file Filter Gallery
Stained Glass 18.0.0 - from the file Filter Gallery
Stamp 18.0.0 - from the file Filter Gallery
Standard Deviation 18.0.0 (2017.0.0 x001 x003) - from the file statistics
STL 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Sumi-e 18.0.0 - from the file Filter Gallery
Summation 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Targa 18.0.0 - from the file Standard MultiPlugin
Texturizer 18.0.0 - from the file Filter Gallery
Tiles 18.0.0 - from the file Standard MultiPlugin
Torn Edges 18.0.0 - from the file Filter Gallery
Twirl 18.0.0 - from the file Standard MultiPlugin
U3D 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Underpainting 18.0.0 - from the file Filter Gallery
Vanishing Point 18.0.0 - from the file VanishingPoint
Variance 18.0.0 (2017.0.0 x001 x003) - from the file statistics
Virtual Reality Modeling Language | VRML 18.0.0 (2017.0.0 x001 x003) - from the file U3D
Water Paper 18.0.0 - from the file Filter Gallery
Watercolor 18.0.0 - from the file Filter Gallery
Wave 18.0.0 - from the file Standard MultiPlugin
Wavefront|OBJ 18.0.0 (2017.0.0 x001 x003) - from the file U3D
WIA Support 18.0.0 (2017.0.0 x001 x003) - from the file WIASupport
Wind 18.0.0 - from the file Standard MultiPlugin
Wireless Bitmap 18.0.0 (2017.0.0 x001 x003) - from the file WBMP
ZigZag 18.0.0 - from the file Standard MultiPlugin
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE
Extensions:
com.adobe.inapp.purchase 2.7.122 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html
Recent Files 1.4.0 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html
Libraries 2.7.122 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
New Document 1.4.0 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html
Start 1.4.0 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html
com.adobe.experimentation.extension 2.0.0 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html
Adobe Color Themes 6.1.0 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As 3.0.8 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html
Device Preview 1.3.0 - from the file C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html
Export As 3.0.8 - from the file C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html
com.adobe.preview.loader 1.3.0 - from the file C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html
Installed TWAIN devices: NONE
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Any idea?
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I have not download the offline installers since CC2015. When I did back the the update was downloadable I do not know about CC 2017 there have been two updates you do not have and CC 2017 has bugs like other Photoshop versions.
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go to
control panel/administrative tools/event viewer/windows logs/application and find the latest PS crash report
Go to the right and select "copy as text"
Post your information here.
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On windows it is very easy to find Application crash reports using windows reliability history viewer. Type REL into Windows search the click on the search result to launch the viewer. Browse till you find the Application Stopped working event. Then double click on that event to open the detail report. I Posted thin in the beginning of this thread.
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Photoshop hanged and I must close it manually. Please see below photos :
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go to
Use JJmacks way or my way.
Either way we need to see what used up all your system resources.
control panel/administrative tools/event viewer/windows logs/application and find the latest PS crash report
Go to the right and select "copy as text"
Post your information here.
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Will do, But I don't know why Photoshop used a lot of memory
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Photoshop can be a resource hungry application and want to use all your memory it depends on what your doing in Photoshop. Also Photoshop does like most software has bugs.
You stated that your Photoshop Crashes and you also state that Photoshop Hangs. So you have at least two different Photoshop problems. Posting your crash reports may help identify what may be causing some of your crashes. For your system hangs you will need to provide information about exactly what you were doing in Photoshop that caused Photoshop to hang.
You system Info also shows you missing the two CC 2017 updates please update CC 2017.
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The 2017 version with the latest update is unbearably slow on my computer too. I fed up with all non working solutions here and there and I have returned to 2015.5. It works like a charm and it has all I need to do my work.
This on a Windows 10 Pro, with core i5 CPU and 16GB of RAM.
This is sad! The latest version is the worst ever.
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I am sure the are many user using prior version of Photoshop myself I use CC 2014....
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Adobe has taken this all wrong. It has cramped its apps with stuff not of real use and it is using other tools that conflict with ones development (node js) that is. I think that I will push it even further back to CC 2014 as you.