InDesign crashes when trying to open large file

[luciarey00]

Hello!

Someone had a similar question a few days ago but it seemed to have not been resolved.

I am trying to open a large catalog file in InDesign (228 MB). Every time I attempt to open it, it fails and crashes InDesign with a message about InDesign quitting unexpectedly. I have tried uninstalling and re-installing InDesign and clearing my cache - neither have worked. After re-installing InDesign, the file has stayed open a bit longer (30 secs or so) & then crashes. Any ideas what could be the problem? Is my file corrupt? And if it is, is there an option for recovering it?

Many thanks in advance for any thoughts or help you have to offer!

[Willi Adelberger]

Did you embed or link imported images? You should only link them. A huge amount of placed embedded images causes often corrupted files. If you can't solve it you will have go back to the latest backup, and unembedd all placed files!

[luciarey00]

All images should be linked. Even if they weren't I doubt I'd have much luck unembedding them with the limited time the file stays open. before crashing. I tried to double check and when I try to open the links tab, the file crashes instantly. & unfortunately revert isn't helping either.

[JonathanArias]

Can you share the file so i can open it and take a look?

[luciarey00]

Sure, where do I send it?

[JonathanArias]

send them to mjstudioart@gmail.com

i will take a look at them for you.

[Barb Binder]

Hi Lucia:

Here are some resources for when you encounter corrupt files:

• Troubleshoot damaged InDesign documents
• https://indesignsecrets.com/dealing-corrupt-indesign-files.php
• Recover a damaged InDesign document. Tips and Tricks

[JonathanArias]

Hello Lucia, just following up. I have not received the file. are you still having the issue. i am happy to open the file and look it if you sent it to me use drop box or box.com to send it to my email (mjstudioart@gmail.com).

Just want to make sure you are up and running with that file.

Thanks

Jonathan

[SanyamTalwar · Accepted solution]

Hi,

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

Regards,

Sanyam Talwar