After effects cc 2017 quit unexpectedly mac after update

[tomaszm4101601]

Hi all,

I have just yesterday updated my after effects and it wont open. I get a message that After effects quit unexpectedly. I did run Disk utility and reinstall after effects sill nothing.

My system is Mac OS Sierra version 10.12.4. I would be really great full that someone share the solution.

Thank you in advance,

Tomasz Majcher

[Rameez_Khan]

Hi tomaszm,

Sorry for your issue!

Looks like a permission issue to me. Do you mind repairing permissions for After Effects as mentioned in this blog post?

Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

The blog post is for Premiere Pro but should work the same way for After Effects.

Thanks,

Rameez

[tomaszm4101601]

Hi Rameez,

At first of all thank you for quick reaction. In my Library/preferences/ there is no adobe folder only files with ending .plist fo example (com.Adobe.After effects.paths.plist)
There was in other folders already premission set to ready and write. This issue is only with after effects, photoshop and premier pro after update work correctly.

[Rameez_Khan]

Hi Tomasz,

In my Library/preferences/ there is no adobe folder only files with ending .plist fo example (com.Adobe.After effects.paths.plist)

Wild guess: You might have checked in the System Library [/Library/Preferences]

You have to check in the User Library [~/Library/Preferences]

NOTE: User Library is a hidden folder, by default

Here is another way to navigate to the folder:

1. In the Finder menu, choose Go > Go to Folder
2. Type ~/Library/Preferences
3. Navigate to the Adobe folder
4. Reset the read/write permissions of the After Effects folder (Do it again if it's already set to read/write)

Let us know if this helps.

Rameez

[tomaszm4101601]

It didn't help.

[Rameez_Khan · Accepted solution]

Try this:

Rename the After Effects folder to OLD_After Effects in the following locations:

Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

NOTE: This will reset AE preferences and customization

Hope this helps.

Rameez

[tomaszm4101601]

Its working ! thank you very much.

[Rameez_Khan]

Happy to help

Rameez

[firasawad]

you are the MAN, I was going crazy why the hell AE crashing on startup and it was different error code every time but thanks to you my friend you saved my day.

[tmyusuf74]

May be it's your technical issue at first you uninstall software and last install best of luck. If it does not work go this link

After Effects CC (November 2016) Bug-Fix Update Is Now Available | Creative Cloud blog by Adobe

[tomaszm4101601]

I have update it with 2017 A June 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

and its stops working !

[elinamstanford@gmail.com]

none of this worked for me and i have the same problem 😞 im so frustrated