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No Picture black screen

New Here ,
Jun 22, 2017 Jun 22, 2017

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When I add media from files or SD card into new project I get sound but no picture just a black screen.

Have a new HD camera and did not have any problems before. Added old videos from files and did not experience any problems

Using same SD card with new camera that was used with old camera. Please advise.

Thank You

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correct answers 1 Correct answer

Community Expert , Jun 24, 2017 Jun 24, 2017

Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

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Community Expert ,
Jun 22, 2017 Jun 22, 2017

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What camera?

What file type and codec?

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New Here ,
Jun 22, 2017 Jun 22, 2017

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VATTO  108OP

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New Here ,
Jun 22, 2017 Jun 22, 2017

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Don't understand what is CODEC and how do I identify files

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Community Expert ,
Jun 22, 2017 Jun 22, 2017

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Download the free Media Info and post a screenshot of the information from one of your clips in tree view:

https://www.videohelp.com/software/MediaInfo

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New Here ,
Jun 23, 2017 Jun 23, 2017

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What Am I missing here I have tried to communicate all that I have done that refers to my problem. I appreciate people trying to

help me. But I am not getting any answers. I keep going into this site and opening E-Mails and everything I do leaves me

to a dead end. Is it that I don't know how to navigate this site. PLEASE ADVISE !

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Community Expert ,
Jun 23, 2017 Jun 23, 2017

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https://forums.adobe.com/people/Mr.Jim+Fay  wrote

What Am I missing here I have tried to communicate all that I have done that refers to my problem. I appreciate people trying to

help me. But I am not getting any answers. I keep going into this site and opening E-Mails and everything I do leaves me

to a dead end. Is it that I don't know how to navigate this site. PLEASE ADVISE !

You are not missing anything.  People are only asking for enough information to be able to help.   You have a unique problem that IS NOT COMMON.   If it was common, an answer would be easy.

The site works best as a forum in a browser on a computer.

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New Here ,
Jun 24, 2017 Jun 24, 2017

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What information are you looking for my computer knowledge is weak. Advise me in simple terms and directions to find what you are looking for.  Please be patient with me and understand how frustrated I am. Any help is appreciated and I apologize for my lack

of knowledge pertaining to what info you need.

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Community Expert ,
Jun 24, 2017 Jun 24, 2017

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Your VATTO camcorder is unique.  I can't find a website to look up specifications.  One sales site suggests it records video in 1080p at 30fps in a MOV file.   Depending on what version of Premiere Elements you have, you may be able to get it working by installing Quicktime.  Various versions of Premiere Elements needed to borrow codecs from Quicktime, especially for MOV files.

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New Here ,
Jun 27, 2017 Jun 27, 2017

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When I go to old files and  download videos taken from my old Panasonic HD camera I have no problems. Could it be this new Vatto

camera is the problem

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New Here ,
Jun 27, 2017 Jun 27, 2017

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THANK YOU, THANK YOU! I downloaded Quicktime and my Premiere Elements 11 is back to normal and working fine.

Once again THANK YOU you were very helpful and your efforts are aprreciated.

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