Updated failed.

[tonid70755243]

I am getting a Update failed. Unable to move file. Rename the file and then try again. Also my PS icon is missing.
Anyone else having this problem. Running Windows 10.

[Derek Cross]

It might be worth you resetting your Photoshop preferences.

[tonid70755243]

I no longer have a Photoshop icon on my desktop or my pin to start. It is now gone. I went through the cdrive>program files>adobe>it appears to be loaded. I don't even understand why I am having this problem. I haven't even updated. When I first clicked on the photoshop icon and note from Adobe pop up stating something in regards to my trial is over? I have been paying for photoshop now for about 2 years now. When you call the support line you cannot even begin to understand what the person on the other end is saying.

[Derek Cross]

Which version (exactly) of Photoshop?

[tonid70755243]

CC 2017

[Derek Cross · Accepted solution]

CC2017.1.1 is the latest version.

I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud App (see screen shot below), run Adobe Cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and then reinstall Photoshop.

[tonid70755243]

Ok! This worked for me! Thank Mr. Cross for taking the time to assist me today! You have a wonderful holiday.May God Bless you!

Toni Dye