Lightroom and Photoshop are crushing every other step..

[zinchiks]

I just got new custom build workstation and trying to move my workflow

The problem is that every other step Lightroom and Photoshop applications are crushing -- switching from Library to Developer tab in LR,

Saving file in PS - crushes LR, Working with Nik filters in PS - crushes PS.. and that's just a start.

Everything worked fine on same files/catalogs on old hardware.

I tested setup under Windows 7 and Windows 10 with the same results, so pretty sure it is hardware issue..

Question is -- is there a way to figure out which hardware give me problem?

TIA

[johnrellis · Accepted solution]

First two troubleshooting steps:

- Try unchecking the option Preferences > Performance > Use Graphics Processor.

- Also, if you have an AMD / ATI graphics chipset, see: Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4) | Photoshop Family Customer ...

[zinchiks]

Thank you

did both of the steps you mentioned and it seems to resolve the problem

I guess the next step is to get different video card

[johnrellis]

Your graphics card may be sufficient, at least for LR.  Unless you have a large 4K or 5K display, enabling the graphics processor usually yields little performance benefit (and sometimes slows things down).  Also, an Adobe employee has said in that bug-report thread that AMD was supposed to fix the driver bug in their next release.

Which card do you currently have?

[zinchiks]

I actually have large 4K display and unchecking everything makes LR running (drawing tabs and refreshing images on screen) pretty slow for me. is there are a date for next driver release?

Thank you

[johnrellis]

Is there are a date for next driver release?

All we know is that Simon Chen, Adobe Principal Computer Scientist, said last week, "The latest word is that AMD is going to push out a fix in their next driver update."

Which graphics card do you have?

Depending on the card, you've got a couple of workarounds, as described in the previously linked bug report: Lightroom: Crashing with GPU acceleration on (AMD Radeon driver 17.4.4) | Photoshop Family Customer ...

- Change some advanced settings in the AMD Settings utility.

- Roll back to the previous version of the AMD driver (17.4.3): Crash Camera Raw or Lightroom

[zinchiks]

I have Radeon RX580 -not sure what numbers bellow mean..

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon RX 580 Series

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 0521

SubSystem Vendor ID - 1043

Revision ID - E7

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x4

BIOS Version - 015.050.002.001

BIOS Part Number - 115-D009PI2-101

BIOS Date - 2017/03/28 02:58

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 2000 MHz

Core Clock - 1360 MHz

Total Memory Bandwidth - 256 GByte/s

Memory Bit Rate - 8.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

Radeon Software 17.6.2

Software versions:

Radeon Settings Version - 2017.0612.1651.28496

Driver Packaging Version - 17.10.3211.1011-170612a-315162E-CrimsonReLive

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1599

Direct3D® Version - 9.14.10.01261

OpenGL® Version - 6.14.10.13476

OpenCL™ Version - 22.19.171.257

AMD Mantle Version - 9.1.10.0189

AMD Mantle API Version - 102400

AMD Audio Driver Version - 7.12.0.7724

Vulkan™ Driver Version - 1.5.0

Vulkan™ API Version - 1.0.39

I did play with "Vertical Refresh" settings are per link you have me, but that did not help

[johnrellis]

The RX480 was released last year, and the RX580 is a slightly modified version of that. According to this Adobe Help page, the card should be compatible with LR: Adobe Lightroom GPU Troubleshooting and FAQ

You could try rolling back to driver 17.4.3, which has worked for many people.

[zinchiks]

should be... that's why we picked it.

I just rolled back the driver to 17.4.3.... and got LR crashing again

[johnrellis]

Sigh, I guess you'll have to wait for the next AMD driver release.