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I have successfully downloaded Premier Elements 15 and I started to install. But at 65% it stopped. It was telling me it was still installing, so I left the computer to it. But two hours later, it was still stuck at 65%, so I cancelled the installation. I am still using Windows 7, could this be the reason? Or is there something else I should be trying to do?
There are some anti-virus and firewall programs that have been known to block installation.
Try contacting Adobe at https://helpx.adobe.com/contact.html?step=PRE
It is a "chat" system. My understanding is that support there is limited to installation issues, but they are good at that.
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How much spare disk space do you have?
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I have 634 Gb on the C drive and 1.3 Gb available on the drive I store my video clips on. So there is plenty of space. It downloaded perfectly, and I will try to install again today
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I've just tried to install it again, and it ground to a halt at 65%. I am beginning to wonder if Elements 15 is compatable with Windows 7.
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There are some anti-virus and firewall programs that have been known to block installation.
Try contacting Adobe at https://helpx.adobe.com/contact.html?step=PRE
It is a "chat" system. My understanding is that support there is limited to installation issues, but they are good at that.
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The one that was playing up and not installing was a "Try out" version and three times it ground to a standstill at 65% installed. So I removed the trial version completely and downloaded a version that I paid for without trying it out. That has installed perfectly. So all is okay, although I am yet to be convinced it is better than Elements 14.
Thank you for your help.