Map is offline message for a brief time

[gauravm63871143]

Very recently, I have started seeing new behavior in the maps module in LR. Every time I zoom or navigate the map or try to link a photo to a location, I get a world map in grey and a message at the bottom 'Map is offline'. Then the map reverts to the regular map. It seems like the map does not update and get the latest info online.

Searching the forums, I have tried several things including reinstalling LR

What has happened and how do I correct please.

[Akash Sharma]

Hi gauravm,

Which version of Lightroom are you using and what is your operating system?

Take a look at this article Map module is offline when working on a Windows 7 machine connected to a proxy network and let us know i that helps.

Thanks,

Akash

[gauravm63871143]

Akash - this hasnt worked for me. My computer is MAC by the way

[johnrellis · Accepted solution]

Adobe has acknowledged this problem and is looking into it. Please add your me-too vote and details of your configuration (do Help > System Info to get precise version of LR and Windows/Mac) to the bug report in the official Adobe feedback forum: Lightroom: Map module keeps flashing "map offline" when it's not | Photoshop Family Customer Communi... . That will help Adobe understand the scope of the problem, and you'll get notified as soon as the status of the bug changes.

[gauravm63871143]

Thank you johnrellis

[gauravm63871143]

LR and MAC version as follows :

Lightroom version: CC 2015.10.1 [ 1117303 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.11 [5]

Application architecture: x64

Logical processor count: 4

Processor speed: 3.1 GHz

Built-in memory: 16,384.0 MB

[susanc90066]

This is happening to me too in both Mac OS 10 and Windows 10. 

I have the latest version of Lightroom cc and it seems to be since the last upgrade.

[dj_paige]

susanc90066  wrote

I have the latest version of Lightroom cc and it seems to be since the last upgrade.

Not a valid conclusion, I have not applied the latest update, I am still running 6.10 (not 6.10.1) and I have the same problem.

[johnrellis]

To build on dj_paige's observation, the bug report linked to above has reports of the problem with LR 6.8 and CC 2015.9. I just observed it with LR 5.7.1.  So the problem is almost certainly caused by a change made by Google on the cloud side. (Whether it's a "bug" in Google or  a "bug" in LR is a different question.)

[bhousto90]

Also affects Lr 4.4 on Windows 7

[Richard Zimmerman]

Same problem. 

Lightroom version: 6.10 [ 1111918 ]

License: Perpetual

Operating system: Mac OS 10

Version: 10.10 [5]

Also occurs on Macbook Air running 6.10.1 on Mac OS 10.10.5

[johnrellis]

This forum is primarily user-to-user and Adobe product developers don't read it.  Add your me-too vote and description of your configuration to the bug report in the official Adobe feedback forum: Re: Map is offline message for a brief time

[loleson]

This is incredibly annoying.  Please fix.

Lightroom version: CC 2015.10 [ 1111918 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [5]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.6 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 420.7 MB (5.1%)

Virtual memory used by Lightroom: 4,024.3 MB

Memory cache size: 954.7MB / 1,856.4MB (51.4%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 673MB / 4095MB (16%)

Displays: 1) 1440x900

Graphics Processor Info:

NVIDIA GeForce GT 650M OpenGL Engine

[johnrellis]

As described earlier in this thread, this is a user-to-user forum and your feedback won't be seen by Adobe.  If you want them to see your feedback, post on the bug report (linked to earlier in this thread).

[loleson]

I was responding to your request:

Please add your me-too vote and details of your configuration

[johnrellis]

I see that you posted on the bug report in the feedback forum, good.

[loleson]

Finally figured it out.  Duh.

Thanks, BTW.

[asz41139975]

I've got the same problem.

After holiday I cannot label photo gps in an efficient way. It is really annoying  and time consuming!

@Adobe: Please try to solve this problem asap!

Here's my info (taken 01.07.2017 18:00 MEZ):

Version von Lightroom: 6.10.1 [ 1117303 ]

Lizenz: Unbegrenzt

Betriebssystem: Windows 10

Version: 10.0

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 8

Prozessorgeschwindigkeit: 2,5 GHz

Integrierter Speicher: 12177,7 MB

Für Lightroom verfügbarer phys. Speicher: 12177,7 MB

Von Lightroom verwendeter phys. Speicher: 780,6 MB (6,4%)

Von Lightroom verwendeter virtueller Speicher: 692,5 MB

Anzahl GDI-Objekte: 422

Anzahl BENUTZER-Objekte: 1407

Anzahl Prozess-Handles: 1933

Cache-Speichergröße: 343,2MB / 2788,4MB (12,3%)

Maximale Anzahl Threads, die Camera Raw verwendet: 8

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 47MB / 6088MB (0%)

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Monitore/Anzeigegeräte: 1) 1920x1080

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

GeForce GTX 960M/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 376.82

Renderer: GeForce GTX 960M/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

Bibliothekspfad: D:\Lightroom\Lightroom Catalog.lrcat

Einstellungen-Ordner: C:\Users\userid\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:

1) Canon Tether-Zusatzmodul

2) Facebook

3) Flickr

4) Leica Tether-Zusatzmodul

5) Nikon Tether-Zusatzmodul

[johnrellis]

@Adobe: Please try to solve this problem asap!

Just a reminder that Adobe product developers don't participate in this forum. Add your me-too vote and your opinion to the bug report in the official Adobe feedback forum: Re: Map is offline message for a brief time . You'll be notified when the bug's status changes.

[Akash Sharma]

Hi All,

Lightroom CC2015.12/6.12 has been released and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

See Lightroom CC 2015.12 now available

Thanks,

Akash

[Richard Zimmerman]

6.12 fixed the problem for me.

[Jimmymey]

I have big problems when synchronizing my maps and to ad maps in the LR library. LR is getting confusied when I sync my maps and disturbs the clarification and color labels. THIS is a big issue that stops my work and is involved in a lot of pictures please solve this asap.

[johnrellis]

I have big problems when synchronizing my maps and to ad maps in the LR library. LR is getting confusied when I sync my maps and disturbs the clarification and color labels. THIS is a big issue that stops my work and is involved in a lot of pictures please solve this asap.

You've posted in an old thread about a different problem that was fixed two years ago.  Please start a new thread about your issue. Include more details about what you're seeing, including what you mea by "syncing" maps.  Also include the first ten lines from the menu command Help > System Info.