Photoshop problems

[judithJoycex]

Hi everyone,

My photoshop always crashes and says: 'Display driver doesn't react', at least, that is the dutch translation.
I have looked at the troubleshooting topics and updated my GPU, this did nothing. I only find this annoying, so it is a problem but not the problem the question is really about.

The real problem here is that I have had a Blue Screen Of Death 2 times only because I started Photoshop, and I wonder why this happens.

-I have not looked at the error message, but the 'Error monitor' of windows said it was a hardware error

-I have a Nvidia Geforce 920M GPU

-I have intel core i5

-The problem didn't start suddenly, always had it

-I use windows 8.1

I hope somebody can help me.

Judith

[MBorowiec]

Hey, try to disable if You are using Hardware Acceleration (GPU) in PS or if You not using Hardware Acceleration turn it on, and check if that helps.

[judithJoycex]

I can not click on it since the display driver did not react, it looks like it it stuck in a vicious circle.

Roughly translated from dutch to english it says: 'An error occured in your display driver. Update the display driver or install it again and turn the GPU on to try it again.'

[c.pfaffenbichler]

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

[judithJoycex]

Well, the thing is I can not click on it. However weirdly enough, when I start photoshop for the 2th time after the crash on the first time it does work as it usually has to work.

[judithJoycex]

This is the error message when you scroll over it

[c.pfaffenbichler]

The real problem here is that I have had a Blue Screen Of Death 2 times only because I started Photoshop, and I wonder why this happens.

As applications should not be able to crash modern OS’ the hardware issue does sound plausible, as does MBorowiec’ suspicion regarding the GPU driver.