3D Text

[tatianam25544610]

Everytime i do a freaking 3d extrusion my text changes to white and it wont change colors. HELLPPPPP

[davescm]

Can you attach two full screenshots.

The first immediately before the extrusion - include the layers panel with the text layer selected.

The second  immediately after the extrusion with the 3D and properties panel included  (with the front inflation material selected) as well as the properties panel.

Dave

[tatianam25544610]

I dont know how to do a screenshot. I'm using windows. I've tried the print screen thing.

[davescm]

Use the Windows snipping tool (type Snip into the windows search box). Just paste the screenshots straight into the forum post

Dave

[tatianam25544610]

[Mylenium]

From the drawing artifacts alone it is clear that you ahve an issue with your graphics hardware - either the driver isn't up to date, not configured suitably or your graphics hardware is inadequate to begin with. You need to work on that. Providing system info might halep people to advise.

Mylenium

[davescm]

I agree with Mylenium - you have a graphics issue. Your 3D panel and Properties panel look normal but look at the edge of the window where the ruler should be and you are showing parts of another window.

Go to Help - System info press copy and paste the info here.

Also show your Preferences 3D settings and Preferences Performance settings

Dave

[tatianam25544610]

Thanks guys! Below is my system info and preferences.

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

Number of Launches: 48

Version: 7 SP1

System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2394 MHz

Built-in memory: 5942 MB

Free memory: 2457 MB

Memory available to Photoshop: 5023 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1440

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=1

glgpu[0].GLMemoryMB=2746

glgpu[0].GLName="Intel(R) HD Graphics"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="8.15.10.2993"

glgpu[0].GLRectTextureSize=8192

glgpu[0].GLRenderer="Intel(R) HD Graphics"

glgpu[0].GLRendererID=70

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32"

glgpu[0].GLDriverDate="20130130000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20  - Intel Build 8.15.10.2993"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

License Type: Subscription

Serial number: 96040476013455956985

GUIDBucket:

  bucket: 167

  test: ReduceUXFriction

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\Tatiana\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 114.7G, 59.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

   ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

   BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

   boost_date_time.dll   photoshopdva   10.0.0  

   boost_signals.dll   photoshopdva   10.0.0  

   boost_system.dll   photoshopdva   10.0.0  

   boost_threads.dll   photoshopdva   10.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   10.0.0  

   dvacore.dll   photoshopdva   10.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   10.0.0  

   dvamediatypes.dll   photoshopdva   10.0.0  

   dvametadata.dll   photoshopdva   10.0.0  

   dvametadataapi.dll   photoshopdva   10.0.0  

   dvametadataui.dll   photoshopdva   10.0.0  

   dvaplayer.dll   photoshopdva   10.0.0  

   dvatransport.dll   photoshopdva   10.0.0  

   dvaui.dll   photoshopdva   10.0.0  

   dvaunittesting.dll   photoshopdva   10.0.0  

   dynamiclink.dll   photoshopdva   10.0.0  

   ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.11  

   JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.60.45263  

   mediacoreif.dll   photoshopdva   10.0.0  

   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

   Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

   PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

   PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

   SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

   SVGRE.dll   SVGRE   79.579975   79.579975

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Accented Edges 18.1.1 - from the file “Filter Gallery”

   Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

   Angled Strokes 18.1.1 - from the file “Filter Gallery”

   Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

   Bas Relief 18.1.1 - from the file “Filter Gallery”

   BMP 18.1.1 - from the file “Standard MultiPlugin”

   Camera Raw 9.10.1 - from the file “Camera Raw”

   Camera Raw Filter 9.10.1 - from the file “Camera Raw”

   Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

   Charcoal 18.1.1 - from the file “Filter Gallery”

   Chrome 18.1.1 - from the file “Filter Gallery”

   Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

   Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

   Colored Pencil 18.1.1 - from the file “Filter Gallery”

   CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

   Conté Crayon 18.1.1 - from the file “Filter Gallery”

   Craquelure 18.1.1 - from the file “Filter Gallery”

   Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

   Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

   Crosshatch 18.1.1 - from the file “Filter Gallery”

   Crystallize 18.1.1 - from the file “Standard MultiPlugin”

   Cutout 18.1.1 - from the file “Filter Gallery”

   Dark Strokes 18.1.1 - from the file “Filter Gallery”

   De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

   Dicom 18.1.1 - from the file “Dicom”

   Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Diffuse Glow 18.1.1 - from the file “Filter Gallery”

   Displace 18.1.1 - from the file “Standard MultiPlugin”

   Dry Brush 18.1.1 - from the file “Filter Gallery”

   Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

   Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Extrude 18.1.1 - from the file “Standard MultiPlugin”

   FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

   Fibers 18.1.1 - from the file “Standard MultiPlugin”

   Film Grain 18.1.1 - from the file “Filter Gallery”

   Filter Gallery 18.1.1 - from the file “Filter Gallery”

   Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Fresco 18.1.1 - from the file “Filter Gallery”

   Glass 18.1.1 - from the file “Filter Gallery”

   Glowing Edges 18.1.1 - from the file “Filter Gallery”

   Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Grain 18.1.1 - from the file “Filter Gallery”

   Graphic Pen 18.1.1 - from the file “Filter Gallery”

   Halftone Pattern 18.1.1 - from the file “Filter Gallery”

   HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

   HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

   IFF Format 18.1.1 - from the file “Standard MultiPlugin”

   IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Ink Outlines 18.1.1 - from the file “Filter Gallery”

   JPEG 2000 18.1.1 - from the file “JPEG2000”

   Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Lens Blur 18.1.1 - from the file “Lens Blur”

   Lens Correction 18.1.1 - from the file “Lens Correction”

   Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

   Liquify 18.1.1 - from the file “Liquify”

   Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

   Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

   Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

   Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

   Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

   Neon Glow 18.1.1 - from the file “Filter Gallery”

   Note Paper 18.1.1 - from the file “Filter Gallery”

   NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

   Ocean Ripple 18.1.1 - from the file “Filter Gallery”

   OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

   Paint Daubs 18.1.1 - from the file “Filter Gallery”

   Palette Knife 18.1.1 - from the file “Filter Gallery”

   Patchwork 18.1.1 - from the file “Filter Gallery”

   Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

   PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

   Photocopy 18.1.1 - from the file “Filter Gallery”

   Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

   Photoshop Touch 14.0 - from the file “PSDX”

   Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Pinch 18.1.1 - from the file “Standard MultiPlugin”

   Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

   Plaster 18.1.1 - from the file “Filter Gallery”

   Plastic Wrap 18.1.1 - from the file “Filter Gallery”

   PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   PNG 18.1.1 - from the file “Standard MultiPlugin”

   Pointillize 18.1.1 - from the file “Standard MultiPlugin”

   Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

   Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

   Poster Edges 18.1.1 - from the file “Filter Gallery”

   PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

   Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

   Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Reticulation 18.1.1 - from the file “Filter Gallery”

   Ripple 18.1.1 - from the file “Standard MultiPlugin”

   Rough Pastels 18.1.1 - from the file “Filter Gallery”

   Save for Web 18.1.1 - from the file “Save for Web”

   ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

   Shake Reduction 18.1.1 - from the file “Shake Reduction”

   Shear 18.1.1 - from the file “Standard MultiPlugin”

   Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

   Smudge Stick 18.1.1 - from the file “Filter Gallery”

   Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

   Spaces 18.1.1 - from the file “Spaces”

   Spatter 18.1.1 - from the file “Filter Gallery”

   Spherize 18.1.1 - from the file “Standard MultiPlugin”

   Sponge 18.1.1 - from the file “Filter Gallery”

   Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

   Stained Glass 18.1.1 - from the file “Filter Gallery”

   Stamp 18.1.1 - from the file “Filter Gallery”

   Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Sumi-e 18.1.1 - from the file “Filter Gallery”

   Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Targa 18.1.1 - from the file “Standard MultiPlugin”

   Texturizer 18.1.1 - from the file “Filter Gallery”

   Tiles 18.1.1 - from the file “Standard MultiPlugin”

   Torn Edges 18.1.1 - from the file “Filter Gallery”

   Twirl 18.1.1 - from the file “Standard MultiPlugin”

   U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Underpainting 18.1.1 - from the file “Filter Gallery”

   Vanishing Point 18.1.1 - from the file “VanishingPoint”

   Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Water Paper 18.1.1 - from the file “Filter Gallery”

   Watercolor 18.1.1 - from the file “Filter Gallery”

   Wave 18.1.1 - from the file “Standard MultiPlugin”

   Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

   Wind 18.1.1 - from the file “Standard MultiPlugin”

   Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

   ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

   New Document  2.0.0 - from the file “C:\Users\Tatiana\AppData\Roaming\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_0_0_003\fnft.html”

   Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

   Start  2.0.0 - from the file “C:\Users\Tatiana\AppData\Roaming\Adobe\CEP\extensions\CCX_START_EXTENSION_2_0_0_042\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

[davescm]

Hi

I can't see anything wrong with your settings but your intel graphics driver looks old (judging by the date). It will be worth checking for a more recent update (use the Intel site rather than rely on Windows update)

Dave

[tatianam25544610]

I've updated the graphics driver and the 3d text still turns out white.

[rayek.elfin]

As Trevor pointed out to you earlier, your graphics card is at the very bottom of the barrel in terms of features and speed. To be blunt, integrated Intel HD graphics chips are quite unsuitable for 3d work, and Photoshop's older 3d implementation isn't going to help here either.

You seem to be out of luck.

[tatianam25544610]

does that mean i'd just have to get a better labtop?

[The-Togfather]

Yes, you definitely need a computer with a better graphics card and more RAM. Then you should be able to get your 3d text working fine. 🙂

[rayek.elfin]

Well, I've seen Photoshop 3d working on similar system hardware. Have you tried changing to a lower level hardware support when you click on the "Advanced Settings" button, and restarted Photoshop?

Also try creating 3d text in a low-resolution document, for example 800x600, and see if that works.

And check if Blender will work - if that works, than the driver functions. Btw, you could also create the 3d text you need in Blender, and import the 3d model in Photoshop. Also test if you are able to import a simple 3d model in Photoshop, and check if that displays properly.

[davescm]

The screenshot in post 4 points to a GPU issue. There are issues with the ruler on screen. So it is not just a 3D rendering issue.

The starting point should be a GPU driver update. Then as rayek.elfin points out, try each GPU setting.

Dave

[Trevor.Dennis]

glgpu[0].GLDriverVersion="8.15.10.2993"

tatianam25544610  wrote

Thanks guys! Below is my system info and preferences.

glgpu[0].GLDriverVersion="8.15.10.2993"

Like Dave says, you should check that your system has the most up to date driver.  I'm guessing that your system is fairly old as it does not say what version of Intel HD graphics you have, and that yours is the original.  But if it will take one of these _much_ more recent drivers, then go right ahead (a little bit of irony there ) and up date it.

The bottom line here is that your system spec is marginal.  You have just 8Gb RAM, and built in graphics taking some of that.  Your issue with 3D looks _very_ much like it is GPU related, and I suspect that an up to date driver is your only chance... but don't hold your breath.

Good luck.  I say that a lot, but this time you are going to need it.

[Derek Cross]

It might be worth you taking this Lynda.com course by Nigel French, it shows you how to produce all kinds of Photoshop type effects, including 3D (you can get a 30-day free trial): Photoshop for Designers: Type Effects

[Trevor.Dennis]

https://forums.adobe.com/people/Derek+Cross  wrote

It might be worth you taking this Lynda.com course by Nigel French, it shows you how to produce all kinds of Photoshop type effects, including 3D (you can get a 30-day free trial): Photoshop for Designers: Type Effects

One of my favourite Lynda presenters, and one of my very favourite Linda titles. I love that he never ever says, 'I'm gonna go right ahead', unlike so many Lynda presenters that start ever sentence that way.  Nigel is a nice person as well,and happy to respond to emails if you have a thorny Type issue you can't get to grips with (having obviously tried this forum first of course ). 

[Derek Cross]

Hi Trevor,

I've emailed Nigel with a copy of your kind comments.

Being English he's unlikely to say "I'm gonna go right ahead" !

Cheers,

Derek