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I have a Canon M5 and two macs. On my iMac I have no problem importing the files directly into Lightroom in the normal way. On my macbook pro however, the files refuse to import. I have ensured the latest updates are installed for the OS, Camera RAW and Lightroom and I have tried copying the files locally on to the macbook. What else can I try? They will open in photoshop and Mac Photos but simply refuse to be seen by lightroom.
thanks for your help, just to let you know, I deleted the install and the prefs, then reinstalled light room and now everything works - thanks again for your help
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I suspect your copy of LR on the MBP is not Up To Date.
Manually download and install the .10.1 update from here.
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Thanks for getting back to me.
I was already running Lightroom 2015.10.1 and Camera RAW 9.10.1. Just to say that I have done so, I downloaded and installed the latest version but am still not able to import the RAW files - any other ideas?
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What is the Exact error message you are getting.
Check the Destination folder for the proper permissions. If you are importing from a folder on your drive that already contain the images make sure you have selected Add at the top of the import window.
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no error message, if i select the card in the slot it does nothing, if i copy the cr2's locally and try to import from that folder it just sees an empty folder as if the cr2's don't exist. There are no error messages though
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thanks for your help, just to let you know, I deleted the install and the prefs, then reinstalled light room and now everything works - thanks again for your help
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Glad it got worked out.