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[Maghellan]

[Akash Sharma]

Hi Maghellan,

May I know which version of Lightroom are you using and what is your operating system in use?

Thanks,

Akash

[Maghellan]

I am using latest version of LR, Win 10.

I did a reinstallation after running Creative Cloud cleaner tool but it did not solve the problem.

[Akash Sharma]

Please reset Lightroom preferences to default. Refer this article Resetting Preferences in Lightroom CC/6  for instructions.

Let us know if that helps.

Thanks,

Akash

[Maghellan]

I did reset Lightroom preferences as indicated. No success

I started Win 10 in safe mode. Same problem shows up in Lightroom

Thanks!

[Akash Sharma]

Please create a new admin account on your computer and let us know if that helps.

Hare are the instructions for the same Adobe troubleshooting: Creating an admin account in Windows

~Akash

[Maghellan]

Under a new admin account I still have this issue.

Considering to restore the whole drive withl a backup image of the operating system.

thanks for your help

[Maghellan · Accepted solution]

Lightroom runs fine after OS restore

No idea what went wrong.....

Thanks

[Akash Sharma]

The older user account must've permission issues.

Glad to know it works fine now.

Thanks,

Akash

[Maghellan]

I am not sure yet but I think that Windows Creator caused the problem. Now I am back on Win 10 and proceding step by step with updates, making backup and checking at every step Lightroom integrity.

Is there any issue reported with Windows Creator vs Adobe software?

Thanks