Не могу поменять карту

[svetlanab38857997]

Закончился срок действия карты. Хочу обновить данные. Кнопка Изменить данные карты вообще исчезла. Служба поддержки дает дебильные советы зайти с другого браузера. Заходила с трех.Та же песня. Никто не перезвонили ничего не поменял. Что за дурдом и как с ним бороться?

[Himanshu_Gupta1]

Hi svetlanab38857997,

I understand that you are trying to update your card details. Please refer this link and check if you are following the correct steps.

Update the credit card for your Creative Cloud account

If you are still not able to update your card details, please Contact Customer Care .

Signin to this page. Select your product, issue, and click Still need help.

Regards

Himanshu Gupta

[svetlanab38857997]

Please, tell me where I can chouse the needed buttom?!! Mayby you can see it?!

[Himanshu_Gupta1]

HI svetlanab38857997 ,

i would like to inform you that you will be able to update the card details only if you are the primary admin of this account. Only primary admins have an access to the billing section. Thanks!

Regards

Himanshu Gupta

[svetlanab38857997]

I AM PRIMARY ADMIN!!!!! And i use only one(1) computer!!! Are you kidding?!

[svetlanab38857997]

How long will you mock me ?! I want to pay and use the application further, and you write all sorts of nonsense. I'm outraged to the highest degree !!!

[andrey_gidulyan]

Светлана, как вы решили проблему? Т.к. у меня схожая с вашей и служба поддержки полный отстой.

[Sheena Kaul]

Please see my response to your query here Re: Не могу поменять карту

[andrey_gidulyan]

Thanks. I have received the answer

[Himanshu_Gupta1 · Accepted solution]

If you are still not able to update your card details, please Contact Customer Care . You will definitely be assisted in this regards.

Signin to this page. Select your product, issue, and click Still need help.

Regards

Himanshu Gupta