Photoshop has stopped Working

[brex2040]

I get this when I am trying to render something in 3D. Usually, when I have the Ray Tracer: High Quality Threshold set to 6 or above. Now if the project is small, say 360 pix by 80 pix. I can have it set high, but if its bigger than that and the time to finish is over 20 minutes, thats when I get Adobe Photoshop has Stopped Working. and then the close button. One thing I thought it might be, was my scratch disk, but I have that set on a 300+GB drive. Any help would be awesome. Oh, things I have tried doing is, reinstalling, making sure all drivers updated, including windows.

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum by a moderator]

[JJMack]

Post the details in the crash report for Photoshop has stopped working.

[brex2040]

Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎6/‎27/‎2017 9:39 AM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.1.1.252

Application Timestamp: 58fefd04

Fault Module Name: ucrtbase.dll

Fault Module Version: 10.0.15063.413

Fault Module Timestamp: 5ba8b66e

Exception Code: c0000005

Exception Offset: 0000000000045ac0

OS Version: 10.0.15063.2.0.0.256.48

Locale ID: 1033

Additional Information 1: eeb7

Additional Information 2: eeb711aefb4b14711caa489f24f95479

Additional Information 3: 38ca

Additional Information 4: 38caddb86c1c5145c760944c31233c28

Extra information about the problem

Bucket ID: cb3b19536ab2ccba07fd059c7926fe76 (120787123371)

[JJMack]

The dynamic library ucrtbase.dll seems to be part of Windows make sure whatever version of windows you are using is up to date.

https://www.google.com/search?num=50&newwindow=1&q=what+is+ucrtbase.dll&spell=1&sa=X&ved=0ahUKEwi4vL...

[brex2040]

I found the file and it is outdated. But I am unable to find anywhere I can go to DL and update it to the latest version. All I can find our these, install tweak tools or other programs that claim to find and fix computer problems. I would never install any of these. Do you know where I can DL and update this at?

[brex2040]

JJMack,

Thank you so much. It seems that did the trick. I was able to find the DL and I was able to install the new updated file. I was able to render what i needed, that took over 30+ minutes, without any incident. Here is the item i rendered.  Again, thank you for the help.

[brex2040]

So I updated that file ucrtbase.dll 10.0.15063.413, to the 32 bit version that you suggested and it crashed my whole computer, I have spent all day reinstalling everything. ucrtbase.dll 10.0.15063.413 is the latest version for Windows 10 64 bit. So I am not sure what to do about this

[JJMack]

I can not help there I use Windows 10 Preview the last one would not install so I'm on build 16199 my version is newer.

[brex2040]

That is really interesting. I am on the same Build 1703, but my OS is 15063.447. I have checked if there are most updates for my windows, but there is not. So weird. Well maybe I will have to ask Adobe then. Thank you for your time and help.