6 Replies Latest reply on Jun 29, 2017 4:40 AM by cmgap

    I have made payment but cannot access the product to download.


      I have made payment for $114.83 to upgrade from Lr5 to Lr6 and still have not received an email to confirm my payment (4 hours later) and there is no record in my orders history that I have purchased Lr 6. I am rather concerned about this as I do not remember any problems when I originally bought the Lr5 version 3 years ago. Who do I need to contact to have this problem fixed? I have receipt number.