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Re: How can I cancel subscription

New Here ,
Jun 29, 2017 Jun 29, 2017

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Same issue for me. I subscribed the free membership and did cancellation soon after that. But to my shock, I was charged monthly membership the next month. Immediately I contact them, to my shock, adobe cannot find any my subscription there. But they promised to resolve this and contact me soon. This was in mid May 2017. Nobody contacted me actually after that. I though the problem was resolved. But again in June 2017 I was charged again!! Very disappointed, I had the live chat with Adobe rep (Aaruni) June 27, again I was promised to get problem resolved within a few hours. I believed them again. I was wrong, until today the problem is still not resolved. Today the rep (KandalamAnil) gave me different excuses, e.g., I'm in different time zone so convenient to contact me. OMG, they never tried to do anything actually. If adobe is sincere, you should proactively contact me since your business open globally. It's a shame that Adobe is doing such a scam to cheat customer's money.

Please refund my last two months' fee and cancel my Adobe Stock membership NOW!

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correct answers 1 Correct answer

Adobe Employee , Jun 29, 2017 Jun 29, 2017

Zhiyong,

Thanks for providing your email ID. I have checked and noticed that there are certain charges on your account.

I am working on the same and will get it fixed for you.

Thanks,

Twarita

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Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

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Hi Zhiyong,

Sorry for the trouble you have faced.

Could you please provide me with the case reference number for your support interaction so that I can look into that issue and help you with the resolution?

Thanks,

Twarita

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New Here ,
Jun 29, 2017 Jun 29, 2017

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There are a few cases. but the latest one is: 0222415979.

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Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

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Zhiyong,

Thanks for providing the case number. I apologize for the inconvenience caused.

I have checked your Adobe ID on forums and noticed that there is no active subscription under it.

However there could be a possibility that you might have subscribed on a different Adobe ID of yours or could you provide me with the order number so that I can further look into the matter and help you with the same?

Thanks,

Twarita

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New Here ,
Jun 29, 2017 Jun 29, 2017

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Can you use this to check also:

<Removed by the moderator>

If there's any. Please help me to cancel and help refund the last two charges. Thanks!

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Adobe Employee ,
Jun 29, 2017 Jun 29, 2017

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Zhiyong,

Thanks for providing your email ID. I have checked and noticed that there are certain charges on your account.

I am working on the same and will get it fixed for you.

Thanks,

Twarita

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