100% zoom display size changed and now it's much smaller than it was before...

Report · Jun 29, 2017

Hello! Any help would be so greatly appreciated! I was running some batch edits and photoshop stopped responding. Ever since I've started it back up, photos at 100% zoom are showing much smaller than they were before. Opening the same images (2400x1600) take up close to the whole screen in any other program when I click "show actual size" but in photoshop it shows very small at 100% zoom - it takes setting to 200% to take up the whole screen, which blurs the image. I attached some screen shots of the same image open at 100% in Photoshop and 100% in Preview. I'm very aware of the existing never-ending thread about this topic from 2013ish, but have been using Photoshop CC on my retina imac for months and have not had this issue until just now. Photoshop was not set to "Open in low resolution" before, so just not sure what changed to make it this way all of a sudden. Any idea what the problem could be? THANK YOU!

Report · Jun 29, 2017

Could be a corrupt preferences file. That what I think when something goes wrong with Photoshop and you know you did not adjust it. Try a reset.

Report · Jun 29, 2017

Thank you for the suggestion, but still the same after reset.

Report · Jun 29, 2017

Let's look at your system info. Go to Help > System Info and click on the Copy button in the dialog. Paste the results in your reply.

Report · Jun 30, 2017

Sorry, having an issues replying directly. Here is what I got:

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 1

Operating System: Mac OS 10.12.5

System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3200 MHz

Built-in memory: 40960 MB

Free memory: 24795 MB

Memory available to Photoshop: 38132 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="AMD Radeon R9 M380 OpenGL Engine"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 M380 OpenGL Engine"

glgpu[0].GLRendererID=16915460

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Apr 4 2017 19:07:42)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="AMD Radeon R9 M380 Compute Engine"

clgpu[0].CLVendor="AMD"

clgpu[0].CLVendorID=16915456

clgpu[0].CLDriverVersion="1.2 (Apr 27 2017 22:10:57)"

clgpu[0].CLBandwidth=6.23009e+10

clgpu[0].CLCompute=646.634

nativegpu[0].NativeName="AMD Radeon R9 M380"

License Type: Subscription

Serial number: 96040852918536528966

GUIDBucket:

bucket: 6

test: control

Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 930.7G, 406.2G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

Installed components:

AdbePM.framework AdbePM 2.5.00.377243 1.578146

adobe_caps.framework adobe_caps 10.0.0.6 1.584361

AdobeACE.framework AdobeACE 2.20.02.37848 79.579975

AdobeAGM.framework AdobeAGM 4.30.87.37848 79.579975

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

AdobeBIB.framework AdobeBIB 1.2.03.37848 79.579975

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.579975

AdobeCoolType.framework AdobeCoolType 5.15.00.37848 79.579975

AdobeCrashReporter.framework AdobeCrashReporter 7.3.2

AdobeExtendScript.framework AdobeExtendScript 4.5.6.5 80.1089815

AdobeJP2K.framework AdobeJP2K 1.2.2.38234 79.266006

AdobeLinguistic.framework 22175

AdobeMPS.framework AdobeMPS 5.8.1.37174 79.577269

AdobeOwl.framework AdobeOwl 5.2.11

AdobePDFL.framework AdobePDFL 15.0.0.36975 79.195992

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.4.1.60.45263

AdobeScCore.framework AdobeScCore 4.5.6.5 80.1089815

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.37848 79.579975

AdobeSVGRE.framework AdobeSVGRE 6.0 79.579975

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.159824 79.159824

AdobeXMPFiles.framework AdobeXMPFiles 79.159824 79.159824

AdobeXMPScript.framework AdobeXMPScript 79.159824 79.159824

ahclient.framework ahclient 2.2.0.1

AIDE.framework AIDE 1.5.0.36540 79.574279

aif.framework aif 6.0.00.1 1.

amtlib.framework amtlib 10.0.0.119

boost_date_time.framework boost_date_time 10.0.0.0

boost_filesystem.framework boost_filesystem 10.0.0.0

boost_signals.framework boost_signals 10.0.0.0

boost_system.framework boost_system 10.0.0.0

boost_threads.framework boost_threads 10.0.0.0

Cg.framework NVIDIA Cg

CITThreading.framework

dvaaudiodevice.framework dvaaudiodevice 10.0.0.0

dvacore.framework dvacore 10.0.0.0

dvamarshal.framework dvamarshal 10.0.0.0

dvamediatypes.framework dvamediatypes 10.0.0.0

dvametadata.framework dvametadata 10.0.0.0

dvametadataapi.framework dvametadataapi 10.0.0.0

dvametadataUI.framework dvametadataUI 10.0.0.0

dvaplayer.framework dvaplayer 10.0.0.0

dvatransport.framework dvatransport 10.0.0.0

dvaui.framework dvaui 10.0.0.0

dvaunittesting.framework dvaunittesting 10.0.0.0

dynamiclink.framework dynamiclink 10.0.0.0

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

LogSession.framework LogSession 7.4.1.60.45263

manta.framework manta 2.0.00.1 1.

mediacoreif.framework mediacoreif 10.0.0.0

PlugPlugExternalObject.framework 7.0.0.67

PlugPlugOwl.framework PlugPlugOwl 7.0.0.67

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

WRServices.framework

Required plug-ins:

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/purchase.html”

Recent Files 1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/index.html”

Libraries 2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/index.html”

New Document 1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/fnft.html”

Start 1.4.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_1_4_2_009/index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Device Preview 1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

com.adobe.preview.loader 1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

Report · Jun 30, 2017

Thanks for the System Info. This is a tough problem. I do not see anything in System Info that looks off. You are running the latest updates.

Your display is bottom=1440, right=2560 and that's close to the size of your image.

For experimentation purposes, can you switch to another user account or create a new user account and see if you note the same behavior with your file?

I want to be sure it is not something such as an extension or plugin that went bad.

Report · Jun 30, 2017

I created a new user account, signed in and it's behaving the same...

Report · Jun 30, 2017

Next idea is not just a simple uninstall (which leaves behind support and configuration files), but a clean uninstall.

Uninstall and then run the Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems

Then reinstall.

You are also entitled to install and run an earlier version: CC 2015.5 as an example. I keep an earlier version around in case 2017 runs into difficulties. That way my work doesn't get put on hold.

Gene

Report · Jun 30, 2017

Posting downsampled screenshots is not a good idea.

Opening the same images (2400x1600)

Just to make sure: That is 2400px x 1600px?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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