• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Audio tracks being dropped when I merge video clips

New Here ,
Jul 01, 2017 Jul 01, 2017

Copy link to clipboard

Copied

I'm using version 1.1.2 on an Android device. I'm using three video clips, each with embedded audio, recorded on the same device. When I first preview the merged file in the app, the sound is fine. But when I save it to my device or share it to Youtube, the audio is missing for one or more clips (or sometimes all of them). When I go back to try again, now the sound doesn't play within the app either! I already tried restarting the phone as well as uninstalling and reinstalling the app. I'm so disappointed because I really liked the app. I haven't changed any of the settings, so the audio should be playing at 100% for each clip. No music added.

How do I fix this problem???

Views

332

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 03, 2017 Jul 03, 2017

Copy link to clipboard

Copied

LATEST

Hi Megan,

Our team has identified this issue and are working on the fix.

Appreciate the patience.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines