Concern [How do I cancel my Cloud subscription-due to ill health-without incurring a cancellation fee?]

[Samuelspade]

Hello Adobe; I am in a rapidly, critically declining health situation and looking to be responsible with my affairs, and as such I need to cancel my adobe subscription, but I'm seeing that there is possibly some 100.00 cancellation fee attached. I do not wish to incur this, nor have the energy to try to research the specifics. I see that others have had this resolved amicably within the last few weeks, and I truly need someone to please reach out and help me, or if someone reads this to advise me as I have to be very certain not to burden anyone else with my financial responsibilities

[davescm · Accepted solution]

Hi Samuel

I am very sorry to hear about your health problems.

Please note this is a user to user forum - most of us helping out are not Adobe staff.

If you follow the link below and click on Creative Cloud (or Photography plan) whichever is applicable. Then choose  Licensing and Activation you should get to a contact page with details of how to e-chat or Phone Adobe staff directly with a number relevant to your location

Contact Customer Care

Dave

[Samuelspade]

Dave, I thank you for that, as well as thank the previous user who also replied, but seems their message is no longer here. I followed his/yours advice and was able to have a chat and receive proper assistance over my concern. I will miss my creative time with Adobe software very much, so please...as frustrating as it can be to deal with at times, enjoy it even in the chaos. not just the good times