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Question mark on cache SSD drive

Explorer ,
Jul 02, 2017 Jul 02, 2017

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I've been trying to use a separate SSD for cache, but every once in a while, after restarting my PC, the drive has a question mark on it and can not be used. I know it has to do with AE because it started just when I set it up as a cache drive.

I'm not sure how to test it further and couldn't find any info online. Any ideas?

Thanks!

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LEGEND ,
Jul 02, 2017 Jul 02, 2017

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Nobody can tell you anything without exact system info or other technical details. Presumbaly the drive is simply unsuitable and you have damged it with your cache use, so it's too busy re-organizing and repairing itself.

Mylenium

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Explorer ,
Jul 02, 2017 Jul 02, 2017

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Hi Mylenium,

What kind of system information do you need? Sorry, I'm coming from Mac so it's a bit new to me.

Here's what I thought might be relevant:

  • Windows 10
  • Intel i7-4770 3.4GHz
  • Disk - 128G (Samsung SSD 830 series) NTFS - Disk manager says it's healthy)

Thanks

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Community Expert ,
Jul 02, 2017 Jul 02, 2017

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You may need a larger drive for the cache.  How full is it?

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Explorer ,
Jul 02, 2017 Jul 02, 2017

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The disk is completely empty. I installed it solely for caching AE. It's 128G but I set it for 80G on AE preferences.

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Community Expert ,
Jul 02, 2017 Jul 02, 2017

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Community Expert ,
Jul 02, 2017 Jul 02, 2017

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Hi,

Would you use the SSD as one partition?

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Explorer ,
Jul 02, 2017 Jul 02, 2017

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@peru Bob thanks, I set it up now and will report in the coming days.

TokyoHowl​ it's one partition

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Explorer ,
Jul 05, 2017 Jul 05, 2017

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Damn, that trick didn't work Still facing the same problem, getting a question mark on the cache drive.

Any other suggestions? Mylenium​ Peru Bob​

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Community Expert ,
Jul 05, 2017 Jul 05, 2017

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If the SSD is USB, try using a different port.

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Explorer ,
Jul 09, 2017 Jul 09, 2017

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It's not a USB. I connected it instead of a DVD drive I had. Perhaps this is where the problem is? That the motherboard is expecting a DVD and not a drive?

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Adobe Employee ,
Jul 27, 2017 Jul 27, 2017

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Hi roey.tsemah,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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Explorer ,
Jul 27, 2017 Jul 27, 2017

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Hi Kevin-Monahan

No, couldn't figure it out. I'm thinking maybe I installed it wrongly on the motherboard, but I'm not very technical (transitioning from Mac).

Any ideas?

Thanks!

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People's Champ ,
Jul 28, 2017 Jul 28, 2017

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Not sure what you mean when you say you connected it instead of a DVD drive.   Where you've mounted the drive doesn't matter as long it's plugged into an appropriate MB connector. Most likely an available SATA connector.   Anyway you said sometimes it works sometimes it doesn't, right?  If that's true then I would guess there's a connection issue.  I would try replacing the current connecting cable with a new and fabulous connecting cable.  If that doesn't work try connecting it to different SATA port if one is available.  After Effects forum might not be the best place to try and find an answer as it seems like a straight hardware issue.  Try the harware forum Hardware Forum 

Or some other hardware forums like Tom's Hardware Forum

~Gutterfish

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