Apps gone missing!! Help please

[desb25674406]

Although I can still open Photoshop CC, the Creative Cloud app seems to have disappeared from my desktop and therefore I cannot open Lightroom

Any ideas please?

Des

[Rob_Cullen]

Are you Windows?   Do you mean that 'Start'  icons have disappeared ?

Are you Mac? Are you missing icons on the Dock?

What version number of Lightroom?

Are the programs still in the  {Programs} folder-Windows,  or the {Applications} folder-Mac? If so, can you start them by double-clicking?

Do you have any more information to assist in finding an answer?

[desb25674406]

Many thanks for taking an interest in the frustrating difficulty.

I have the Lightroom/ photoshop bundle mounted on both my WIndows laptop (where I can open both programs in the normal manner) and on my WIndows PC which has the vast majority of my photographs and Lightroom catalogue.

Now on the PC I have never been able to open Lightroom from the desktop icon or from the programs list - I get the message about not having permissions from the administrator. I have always opened it from within the Creative Cloud app which appears to have been uninstalled for some reason. BTW I can still open Photoshop from the desktop icon on the PC.

I have tried several times to re-install CC but keep getting 'error message 1' as it fails to install.

Does this make any sense?

Again, many thanks for thinking about it.

Des

[Todd Shaner · Accepted solution]

Download and install the Creative Cloud Desktop app:

Download Creative Cloud desktop app

Next uninstall and then reinstall Lightroom using the Creative Cloud app.

Use the Creative Cloud desktop app to manage your apps and services