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Although I can still open Photoshop CC, the Creative Cloud app seems to have disappeared from my desktop and therefore I cannot open Lightroom
Any ideas please?
Des
Download and install the Creative Cloud Desktop app:
Download Creative Cloud desktop app
Next uninstall and then reinstall Lightroom using the Creative Cloud app.
Use the Creative Cloud desktop app to manage your apps and services
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Are you Windows? Do you mean that 'Start' icons have disappeared ?
Are you Mac? Are you missing icons on the Dock?
What version number of Lightroom?
Are the programs still in the {Programs} folder-Windows, or the {Applications} folder-Mac? If so, can you start them by double-clicking?
Do you have any more information to assist in finding an answer?
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Many thanks for taking an interest in the frustrating difficulty.
I have the Lightroom/ photoshop bundle mounted on both my WIndows laptop (where I can open both programs in the normal manner) and on my WIndows PC which has the vast majority of my photographs and Lightroom catalogue.
Now on the PC I have never been able to open Lightroom from the desktop icon or from the programs list - I get the message about not having permissions from the administrator. I have always opened it from within the Creative Cloud app which appears to have been uninstalled for some reason. BTW I can still open Photoshop from the desktop icon on the PC.
I have tried several times to re-install CC but keep getting 'error message 1' as it fails to install.
Does this make any sense?
Again, many thanks for thinking about it.
Des
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Download and install the Creative Cloud Desktop app:
Download Creative Cloud desktop app
Next uninstall and then reinstall Lightroom using the Creative Cloud app.
Use the Creative Cloud desktop app to manage your apps and services