macOS Sierra crashes when quitting Ps CC (2017)

[Nicolas De Vuyst]

Hello !

Anybody having the same problem ?

macOS Sierra crashes when quitting Ps CC (2017).

Mac screen turns dead, not black but some kind of noisy greenish snow.

[Akash Sharma]

Hi NicolasDeVuyst,

It seems that the Graphics card driver on your computer is outdated or corrupt. Please uncheck "Use graphics processor" in Photoshop Preferences>>Performance menu. This would help us diagnose the root cause of the crash.

See https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html​

Thanks,

Akash

[Nicolas De Vuyst]

Hi Akash,

Indeed it works when I uncheck "Use graphics processor“ no more crash at quit.

On the other side I can’t use 3D in photoshop…

Do you see a solution to let me use all functionalities of photoshop ?

Thanks

Le 13 juin 2017 à 17:19, Akash Sharma <forums_noreply@adobe.com> a écrit :

macOS Sierra crashes when quitting Ps CC (2017)

created by Akash Sharma <https://forums.adobe.com/people/Akash+Sharma> in Photoshop General Discussion - View the full discussion <https://forums.adobe.com/message/9644196#9644196>

Hi NicolasDeVuyst,

It seems that the Graphics card driver on your computer is outdated or corrupt. Please uncheck "Use graphics processor" in Photoshop Preferences>>Performance menu. This would help us diagnose the root cause of the crash.

See https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fphotoshop%2Fkb%2Ftroubleshoot-gpu-graphics-card.html>

Thanks,

Akash

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[Akash Sharma]

Please update your Graphics card drivers from manufacturer's website.

~Akash

[Test Screen Name]

It cannot be any kind of error or bug in Photoshop, by the rules of Mac OS. So it must be a bug in Mac OS, or the graphics driver, some other system level software, or a hardware fault.

[Nicolas De Vuyst]

Hello,

Now it crashes even with "Use graphics processor“ unchecked

The graphic card driver seems to be included deep in the Mac OS (Sierra 10.12.5).

Do you know how to update only the driver without re-installing the complete OS ?

Nico