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I have tried everything under the sun it seems to get photoshop cc 2017 to open and not hang or crash.
My symptoms are as follows: On my mid-2012 pre-retina MBP (the i7 13" one, 16gb of ram), which is running the last version of el capitan (10.11.6, I haven't upgraded to sierra yet-- last clean OS install was el capitan in october 2015), I attempt to open photoshop, and it hangs. It says it's usually loading multiprocessor support and it basically throws the beachball (horrid please wait cursor). This all started when I ran out of startup disk space yesterday (on my startup disk, the 500gb ssd that came with this computer) so I shuffled around files, made room, however because of how hung photoshop was, it became a zombie application. By zombie application, it hangs, which then precipitates into a secretive crash when I force quit it. ~However~, force quitting it doesn't always nuke it from the force quit menu. Therefore according to the finder and the dock, it considers photoshop to be OPEN and currently hanging and "not responding". I pop open Activity Monitor, and it appears that photoshop is in fact NOT OPEN. Aka I can't nuke it from behind the scenes because it is actually not open, But, if I tell my mac I want to log out or reboot or shut down, it will time out and refuse to shut down or log out or restart because it sees that photoshop is open and it can't quit it. So I end up having to force my mac to shut down using the power button, which is not good.
The following I have already tried:
Please help.
EDIT: I went to my backup user account (just a spare user account I keep with admin privileges for troubleshooting reasons) and I WAS able to open photoshop in that user account, so it's something that is particularly wrong with my default user account. So this is a software issue of some sorts that is located in my user account.
Hi annaj,
We really apologise for the trouble you are facing with your Photoshop application.
As you mentioned
EDIT: I went to my backup user account (just a spare user account I keep with admin privileges for troubleshooting reasons) and I WAS able to open photoshop in that user account, so it's something that is particularly wrong with my default user account. So this is a software issue of some sorts that is located in my user account.
There must some permission issues on your existing user and t
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Moving to Photoshop General Discussion​
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Hi annaj,
We really apologise for the trouble you are facing with your Photoshop application.
As you mentioned
EDIT: I went to my backup user account (just a spare user account I keep with admin privileges for troubleshooting reasons) and I WAS able to open photoshop in that user account, so it's something that is particularly wrong with my default user account. So this is a software issue of some sorts that is located in my user account.
There must some permission issues on your existing user and that's why Photoshop working fine in other backup user Or it could be some admin rights issue with your existing user account causing this issue.
Therefore, we would suggest you create altogether new admin account on your machine with full admin rights and use Photoshop and other applications there for better results.
Regards,
Mohit