Adobe illustrator for Mobile devices

[JBVR55]

    Hello. Would someone tell me how to speed up the performance of the app? Is there something you can change in settings for example?

[Sue Garibaldi]

Hi JBVR.

Sorry the app's not performing as it should be. I've been seeing a few comments about lagging lately. A few questions:

What version of Draw are you using?

What device and version of the operating system are you using?

What are you doing when you see the lag? Drawing? Zooming? Any additional information will help.

Please let me know.

Sue.

[JBVR55]

Hello and thank you for the prompt reply. I downloaded Adobe Illustrator to use with my Samsung S3 tablet running Android Nougat. I notice a decrease in performance when drawing with the S pen.

Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[Sue Garibaldi]

JBVR.

Since you're on an older device, have you tried running Draw with all other apps closed? Does that help?

Sue.

[JBVR55]

The Samsung Galaxy S3 tablet was released in April of this year.

J

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[Sue Garibaldi]

JVBR.

Am I thinking of the phone?

Let me drop a note to the product team and see if they have any suggestions/insights about this. I don't have a Samsung device (so no SPen) so I can't test it.

Sue.

[JBVR55]

Possibly.

J

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10