Can't input any text

[rolfh62791938]

Since upgrading to CC 2017 I can open old documents and create new ones, I can add text frames and place the cursor to enter text. But pressing any letter won't show up. Even marked letters I can't change. And I can't use the upper menu bar. The cursor changes to an arrow and right above it is a spinning wheel.

[Om Nath Jha]

Hi Rolf,

The old files were created in which version of InDesign? Is it happening with specific files or all them? What's the OS running in the system?

Regards,

Om

[rolfh62791938]

Hey Ohmnath,

I am using windows 10, and even if I create a new file with indesign CC, the problem occurs. Can't input any text or access any items on the menu bar. I uninstalled Indesign with deleting all user informations and reinstalled it. No Change. I tried to deactivate the plugins. No Change. I can't work with indesign now.

[Bill Silbert]

Have you tried deleting InDesign's preference files? To do this on a PC hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset.

[rolfh62791938]

Yes, I tried ctrl+alt+shift, but I was not asked to reset anything. And I tried any combination of Ctrl, Alt, shift. So I renamed the folder cache in appdata/local/adobe/indesign/version 12/de_de

But this didn't work either

[Bill Silbert]

The actual path to the preference files for Windows 7 and above is: C:\Users\[User Name]\AppData\Roaming\Adobe\InDesign\Version [#]

[Om Nath Jha]

I was typing the same. Please rename or delete the folder suggested by Bill and then check. Do share the result.

Regards,

Om

[rolfh62791938]

Renamed C:\Users\username\AppData\Roaming\Adobe\InDesign\Version 12.0\de_de

It did not work after starting. The folder was created again

[Bill Silbert]

Just to be clear the folder Version 12.0 should be deleted (while InDesign is closed) and it is supposed to be recreated (as a clean version) when you relaunch InDesign.

[rolfh62791938]

As you can see from my post before yours, I did exactly what you told me

[Om Nath Jha]

Hi Rolf,

Do you have any third party plugin or device installed which could be conflicting with InDesign? It could be a plugin, anti-virus or any other app.

Please try one more troubleshooting step: Create a new user account (admin) in your machine,log in to the new account and check. Do share the result.

Regards,

Om

[rolfh62791938]

Hi Om,

I installed Indesign from scratch. No plugins were added. I tried a different user with admin privilges, but the result is the same. I deactivated Antivirus software, no change. As soon as I start Indesign, I see the arrow with a spinning wheel right above it.How can I contact support directly?

Regards Rolf

[Om Nath Jha · Accepted solution]

Hi Rolf,

You can contact the voice support directly. Here's the link to find the contact number for your region: Contact Customer Care

​Regards,

​Om

[rolfh62791938]

Hi Om,

when I click on the link I only get to the forum. I don't get to see a phone number. Could you provide me with a support number for Germany via E-Mail?

Regards

Rolf

[Om Nath Jha]

Hi Rolf,

I've sent you an email, please check. Feel free to report if there's anything else we can assist you with.

Regards,

Om