Lightroom 6.9 won't upgrade to 6.10.1

[peterf81595901]

Hi all,

My standalone version of Lightroom 6.9 wont upgrade to the latest 6.10.1 as it thinks it is already up to date.  Below is a screen shot of when I run Help -> Updates from the menu:

I have downloaded the 6.10.1 patch and tried to run it manually but it says that the patch is not applicable to me:

I have tried the Adobe Support Chat but they could not help me.  Below is a snippet of what I see in the System Info in the Help menu:

Lightroom version: 6.9 [ 1106920 ]

License: Perpetual

Operating system: Windows 10

Version: 10.0

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.5 GHz

Built-in memory: 16305.5 MB

Real memory available to Lightroom: 16305.5 MB

Real memory used by Lightroom: 653.9 MB (4.0%)

Virtual memory used by Lightroom: 705.8 MB

GDI objects count: 447

USER objects count: 1250

Process handles count: 1380

Memory cache size: 0.0MB / 3820.3MB (0.0%)

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 189MB / 8152MB (2%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Anyone have any ideas?

Thanks in advance,

Peter

[F. McLion]

Sometimes signing off and back in helps to detect.

Otherwise download directly from here: Download Photoshop Lightroom

[peterf81595901]

I tried signing off and back in but unfortunately it made no difference.  I had already downloaded the patch directly and tried installing it but as I said in my initial post, it fails saying "This patch is not applicable for you".

I guess the only course of action left is to uninstall, run the Cleaner tool and reinstall again.

[F. McLion]

Before removing and reinstalling, please try if it helps to reset the preferences: http://lightroom-blog.com/2015/05/23/resetting-preferences-in-lightroom-cc6/

[peterf81595901]

Thanks for the tip.  I reset my preferences but still get the same error when trying to update via Help -> Updates or manually trying to install the 6.10.1 patch.

[peterf81595901 · Accepted solution]

I uninstalled Lightroom, ran the Cleaner and then reinstalled it again (version 6.0).  After checking and installing updates, it is now running version 6.10.1.  Not sure what the problem was with the previous installation but I've got past it now.

Thanks for the assistance.