Cannot log into Lightroom Mobile on my Mac. No dialog box after clicking on 'sign in'

[Erik Tandberg]

I cannot log into Lightroom Mobile on my iMAC desktop.  When I click on the "Get Started with Lightroom Mobile" in LR CC - nothing happens.  I try to click on the 'sync with LR sign in'  - no response.  It has worked in the past and I know I should get a dialog box asking from my adobe ID/PW

I tried an older version of LR (5) and I can get to the log in screen but it just hangs.  I deleted the older versions of LR and re installed LR CC and same problem. Rebooted, reinstalled - tried just about everything.  No firewalls if anyone asks. 

I can login into LR on my iPhone and iPad.  I have a 2013 iMac with the latest OS and service patches as of today.

[Mohit Goyal]

Hi ErikTandberg,

You may try and reset the Lightroom CC 2015 preferences back to default also, check is your Lightroom updated to the latest version as well. CC 2015.10.1

refer: Preference file and other file locations | Lightroom CC and 6

Also, sign-out and sign-in from the creative cloud desktop to refresh the login on your machine.

Let us know if that helps.

Regards,

Mohit

[Erik Tandberg]

Hi Mohit,

This did not fix the problem.

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [5]

I could not find the plist file as described in the link (yes, I can see the hidden lib files).  However I did reset the preferences (shift option) when I restarted lightroom.  

I tried exiting creative cloud and logging back in.

Problem still exists.

[Mohit Goyal]

Please update your Lightroom version to its latest update CC 2015.1.1 and check if that helps.

also, if you post the screenshot of the problem as well.

Thanks,

Mohit

[Erik Tandberg]

Something really is wrong now. i can't update - I tried unistalling and reinstalling but l got an error during the install.  if I try to open from creative cloud it just says waiting -- nothing happens. So now I cannot even launch LR. To make matters worse I can't even access the forums on my mac.... I get a "system error attempting to access forums....".  I can access the forums on my phone though.

these all have to be related.... something is corrupted on my computer.  Help

[Mohit Goyal]

You may try uninstall Lightroom, restart the machine and reinstall it via Adobe Creative Cloud.

Regards,

Mohit

[Erik Tandberg]

This is the third time I have tried this, with the same result. It appears that it is not applying the patch properly.  However I can now access the adobe forum on my iMac.