Can't import videos into Premiere Elements 15 from Google Nexus 5x

[torbenl31903803]

Hi,

I have an LG Google Nexus 5x mobile phone which takes videos in HD (H264 - MPEG 4 AVC 1920x1090 @ 30FPS) and also 4K (H264 - MPEG 4 AVC 3840x2160 @ 30FPS) videos. I downloaded the files from the phone to my desktop in order to open/import it into premiere elements from there. But it doesn't work. When I try to import any of these files there's always a "general error" popping up in elemens. What's wrong?

[Dhananjay Sati]

Hi torbenl,

Thanks for posting in Adobe Forums.

I understand you are facing issue with importing videos from Google Nexus 5x.

Can we follow the following steps:

- When you connect your phone with your PC you must see few options in your phone in which one of the option will ask your device to be used as a USB Storage Device.

- After connecting your phone as a USB Device to you PC open Adobe Organizer & import pictures into it.

- Open the imported video to Adobe Premiere Elements 15 to edit.

Hope this works

Thanks

Regards

Dhananjay

[Steve Grisetti]

Either of those formats should load perfectly into Premiere Elements, torben. I assume you are using Add Media/From Files and Folders and browsing to your video files to import them into a project. Is that correct?

What operating system are you using?

You say you've got these video files on your desktop? That shouldn't make any difference -- but what happens if you move the files to a folder in your Videos library and then try use Add Media/From Files and Folders?

[adud3007]

Adding the video to another directory doesn't change the error message with the issue. Importing from the phone while connected gives the same issue as well.

[Ann Bens]

Run a file through HandBrake and try again.

[adud3007]

Using HandBrake or VLC to convert/encode flips the video upside down.

[Ann Bens]

Can you upload a short clip for testing.

[adud3007]

Any suggestion as to where to upload the original video so it remains intact without it being converted/encoded or compressed?

[Ann Bens]

Dropbox?

[adud3007]

https://www.dropbox.com/s/c1d7cd7x6dtzurs/VID_20170628_200825.mp4?dl=0

[Ann Bens]

Runs fine on my Elements.

You will have to convert to constant framerate with Handbrake any way otherwise it will go out of sync

And yes it does make it flip.

You can use the Vertical and Horizontal Flip to correct that.

[Ann Bens]

If you run the file through Mediainod you can seen there is a rotation of 180.

You may have held the phone up side down when recording.

[BrentInRochester]

I have the same problem importing videos from my Nexus 5 in .mp4 format into Premiere Elements 14

Here is a sample video: Dropbox - 20170713_194227.mp4

I ran this through an online analyzer and here's what it gave me:

General
Complete name :	/usr/signiant/dds/3rdparty/jboss/server/default/deploy/signiant.war/3rdparty/onlineMxfAnalyzerUploaded/20170717-014102226.mxf
Format :	MPEG-4
Format profile :	Base Media / Version 2
Codec ID :	mp42
File size :	250 KiB
Duration :	1s 856ms
Overall bit rate :	1 103 Kbps
Encoded date :	UTC 2017-07-13 23:42:27
Tagged date :	UTC 2017-07-13 23:42:27
:
com.android.version :	7.1.2

Video
ID :	1
Format :	AVC
Format/Info :	Advanced Video Codec
Format profile :	Baseline@L4.0
Format settings, CABAC :	No
Format settings, ReFrames :	1 frame
Codec ID :	avc1
Codec ID/Info :	Advanced Video Coding
Duration :	1s 834ms
Bit rate :	18.5 Mbps
Width :	1 920 pixels
Height :	1 080 pixels
Display aspect ratio :	16:9
Rotation :	180?
Frame rate mode :	Variable
Frame rate :	30.000 fps
Minimum frame rate :	19.793 fps
Maximum frame rate :	30.313 fps
Color space :	YUV
Chroma subsampling :	4:2:0
Bit depth :	8 bits
Scan type :	Progressive
Bits/(Pixel*Frame) :	0.298
Stream size :	4.05 MiB
Title :	VideoHandle
Language :	English
Encoded date :	UTC 2017-07-13 23:42:27
Tagged date :	UTC 2017-07-13 23:42:27
Material_Duration :	1851
Material_StreamSize :	4242456
Material_FrameCount :	55
Color primaries :	BT.470-6 System B, BT.470-6 System G, BT.601-6 625, BT.1358 625, BT.1700 625 PAL, BT.1700 625 SECAM
Transfer characteristics :	BT.601-6 525, BT.601-6 625, BT.1358 525, BT.1358 625, BT.1700 NTSC, SMPTE 170M
Matrix coefficients :	BT.470-6 System B, BT.470-6 System G, BT.601-6 625, BT.1358 625, BT.1700 625 PAL, BT.1700 625 SECAM, IEC 61966-2-4 601

Audio
ID :	2
Format :	AAC
Format/Info :	Advanced Audio Codec
Format profile :	LC
Codec ID :	40
Duration :	1s 856ms
Bit rate mode :	Constant
Bit rate :	96.0 Kbps
Channel(s) :	1 channel
Channel positions :	Front: C
Sampling rate :	48.0 KHz
Compression mode :	Lossy
Stream size :	21.9 KiB (9%)
Title :	SoundHandle
Language :	English
Encoded date :	UTC 2017-07-13 23:42:27
Tagged date :	UTC 2017-07-13 23:42:27

Can someone please help me get the correct project settings?  I get the error:

The importer reported a generic error

[adud3007]

Exact same issue, did he ever find a resolution

[Steve Grisetti]

One of you has to answer the troubleshooting questions or we won't be able to help either.

[Steve Grisetti]

Your video has a variable frame rate. Editable video needs to have a constant frame rate.

Here's my solution, using the free download Handbrake.

Fixing Out of Sync video with Handbrake - YouTube

Play with the camera settings in your Nexus. You should be able to set it to a video recording format that won't require converting. (A higher quality setting for instance.)

[Ann Bens]

E15 imports just fine.

Codec issue?