Elements 15 Unable to Import fromCamera or Card Reader

[anthonyb4548542]

Just purchased PSE 15 to replace PSE 13 which had various issues. V disappointed to find unable to import images (JPGs) from Nikon D500 or via inbuilt card reader. I am using a iMac Retina 5k with Mac OS Sierra v 10.12.5. Looking for easy solution or will be asking for refund because experience over last couple of years suggests PSE and Mac are not compatible.

[arshla jindal]

Hi Anthony,

Sincere apologies for this inconvenience you've faced.

Request you to please try out the workarounds mentioned at this link : Elements Organizer does not recognize some devices | Mac OS 10.11.x

Also see as similar post Elements: Organizer's photo downloader doesn't import the photos (Mac) | Photoshop Family Customer C... and check if any of the suggestions mentioned there helps.

Please let me know your findings. I would be glad to assist you further on this.

Thanks,

Arshla

[anthonyb4548542]

Arshla

Thank you for responding, whilst waiting for a reply I found and uploaded the latest update to PSE 15 (I never expected a new release such as PSE 15 to require an update for such a fundamental issue so soon - perhaps Adobe should advise new purchases to ensure they update after loading PSE 15?) initial tests suggests this has solved the problem. I will keep my fingers crossed as my experience with PSE 13 showed that it can work (reasonably) well for a while then develops problems - don’t really understand why this happens.

Regards

Tony