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LR Won't Sync With Mobile

Explorer ,
Jul 08, 2017 Jul 08, 2017

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Lightroom version:  CC 2015 [1014445]

Win 10 Surface Pro 4

LR Will not sync with the mobile version.  When I click the drop down on the left "Getting Started with LR Mobile" and click sign in, nothing happens.  If I look under EDIT - PREFERENCES - and the Mobile Tab - it also shows that I am not logged in. 

However the red Creative Cloud app shows that I am logged in.  If I look under HELP in Lightroom, it also shows that I am logged in.

I have uninstalled Lightroom, including all preferences and reinstalled it but this has not resolved the issue.

Can anyone help me with this?

Thanks!

Denise

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Explorer ,
Jul 08, 2017 Jul 08, 2017

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I have also tried logging out of the desktop app and logging out of my account on Adobe.com. Restarted my machine and logged in again.  But Lightroom continues to show that I am not logged in for the mobile site.

In addition, the mobile site shows me as logged in.

Thanks again.

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LEGEND ,
Jul 08, 2017 Jul 08, 2017

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You are running the Original Release of LR CC 2015. You need to update it to the .10.1 update. If you can't do that from the CC DTA then manually download and install that update from here.

Download Photoshop Lightroom

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Explorer ,
Jul 09, 2017 Jul 09, 2017

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Thank you for your help, however, this did not solve the problem.  I uninstalled the creative cloud version, made sure the LR folder was gone from the c Drive, rebooted and installed ver. 6 from the link you provided.  However, I am still seeing ver 5, I think.  Help shows this - however also note -  the Operating system is incorrect, this machine is running WIn 10.

also - this is a brand new machine, just installed Creative Cloud 4 days ago for the first time.  Don't know why I am getting an outdated version of LR.

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Any other thoughts? 

Thanks again.

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LEGEND ,
Jul 09, 2017 Jul 09, 2017

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Are you a Subscriber to the Creative Cloud Photography plan subscription that give you both Photoshop and LR?

Have you installed the Creative Cloud Desktop App?

Open LR and go to Help then System info and post what that says.

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Community Expert ,
Jul 09, 2017 Jul 09, 2017

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Do you have Lr CC installed on other computers?

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Explorer ,
Jul 09, 2017 Jul 09, 2017

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Yes, I have a subscription to the full Creative Cloud - all apps

Yes, it is installed on another computer

Yes, I have installed the desktop app.

I have also installed Photoshop, Illustrator and InDesign, without issue (so far!), on this new machine.  They too, are installed on my second machine.

This is what is says under system - but again, I have installed version  6 - here is a screenshot of the executable file I used.

2017-07-09 08_20_04-Downloads.png

Thank you again!

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 1.5 GHz

Built-in memory: 4022.1 MB

Real memory available to Lightroom: 4022.1 MB

Real memory used by Lightroom: 117.5 MB (2.9%)

Virtual memory used by Lightroom: 214.5 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2,AVX,AVX2

System DPI setting: 192 DPI (high DPI mode)

Desktop composition enabled: Yes

Displays: 1) 2736x1824

Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:

Intel(R) HD Graphics 515

Check OpenGL support: Passed

Vendor: Intel

Version: 3.3.0 - Build 20.19.15.4463

Renderer: Intel(R) HD Graphics 515

LanguageVersion: 3.30 - Build 20.19.15.4463

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\dfarro\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\dfarro\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086

Device : 191e

Subsystem : 151414

Revision : 7

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio(SST))

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

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LEGEND ,
Jul 09, 2017 Jul 09, 2017

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In your sys info it says you are running Win 8.1 but in a previous post you said you are sunning Win 10.

That may be part of the problem.

I did a Google search on why this happens and came up with nothing so far.

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Explorer ,
Jul 09, 2017 Jul 09, 2017

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Yup.  That seems odd to me too.

Found this, but no answer so far.

Lightroom CC - Recognizing wrong system info

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