• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

notes [when i upload a Photoshop document to the cloud i can't see the notes]

New Here ,
Jul 09, 2017 Jul 09, 2017

Copy link to clipboard

Copied

Hey 🙂

when i upload a Photoshop document to the cloud i can't see the notes

what can i do?

Views

207

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 09, 2017 Jul 09, 2017

Copy link to clipboard

Copied

We'll need details:

* Adobe product and version number

* Operating system and version number

* The full text of any error message(s)

* What you were doing when the problem occurred

* Screenshots of the problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 09, 2017 Jul 09, 2017

Copy link to clipboard

Copied

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

Operating system windows 10 pro

version number 1607

no error, just "notes" don't appear on adobe cloud 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 10, 2017 Jul 10, 2017

Copy link to clipboard

Copied

LATEST

Sorry for the delay. I usually use a Macbook Pro and saw no problems reading my Notes from a sample psd uploaded to my Creative Cloud storage account.

This afternoon I got to my Windows 10 PC running CC 2017.1.1 and was able to read the sample notes in my psd.

When I open the file from my CC storage, I saw the two notes I set up and was able to read them.

So are you not seeing the Notes icons, or are you just not able to open them?

Since you can place the notes off the image, try zooming out to see if they are anywhere on the surrounding area (pasteboard) of your image.

If you have a locally stored copy with the notes, try uploading the file again.

screenshot.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines