No longer able to constrain proportions of bounding box when dragging

[dddanny]

Hi all. I just installed InDesign CC on my 2017 macbook pro, and I can no longer constrain proportions of a bounding box (for text or photos) by pressing the command+shift key (or option+shift). I've tried some of the fixes I've read about here, including turning off smart guides and rebooting my system. Any ideas on what to do? I use this feature constantly. Thank you!

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[John Mensinger]

Have you reset your preferences?

Troubleshooting 101: Replace, or "trash" your InDesign preferences

[Om Nath Jha]

Hi Danny ,

If resetting the preferences does not help, please check if you have any conflicting app (plugin, anti-virus, etc) installed? If yes, disable it and then check.

Regards,

Om

[Steve Werner]

A good way to look for conflicting apps and plugins is to restart your computer. Launch InDesign first before any startup apps, web browsers, etc.

Then observe carefully as you launch new applications to see which is causing the problem. For example, Chrome extensions/plugins can cause that conflict.

[dddanny]

Hi,

I tried resetting my preferences by holding down Shft+Ctrl+Opt+Cmmd all at the same time when starting InDesign, but nothing  happened. I tried this half a dozen times. It started as normal--no prompt to reset preferences or anything. There is also no way that I can find within preferences to reset them manually.

I also tried starting InDesign without any other apps open, and it's still the same thing.

Any other ideas?

[Barb Binder]

There is a second method to reset your preferences in the document John provided. Scroll down a little bit to locate the instructions to delete (or rename) InDesign SavedData and InDesign Defaults.

Troubleshooting 101: Replace, or "trash" your InDesign preferences