Endless problems with CC 2017

[caitlinr32282061]

I downloaded the trial of Premiere Pro CC 2017 a couple weeks ago because I was seriously considering buying it. It worked like a dream for 4 days, and then it stopped. I got endless "Media Pending" yellow death screens and even when I could get past that, which I often couldn't because I was not able to click anything on the screen, the libraries wouldn't load, and my video wouldn't play. I eventually got so fed up I just uninstalled everything. Or so I thought, because all of the crap Adobe put on my computer for the trial is still in my start menu. None of the programs are even listed in my installed programs. I ran the cleanup tool and it said it completed successfully, but in the log I have two warnings saying that 2 DBs don't exist. I am at my wit's end and the Adobe support process is a joke. I just want this crap off my computer so I can spend my money at Corel. Somebody, please help.

[KanikaS · Accepted solution]

Hi Caitlin,

Sorry for the inconvenience.

Kindly use this link to completely uninstall the Creative Cloud from your machine:

Uninstall the Adobe Creative Cloud desktop application

Hope this helps.

Feel free to get back to us for any other issue.

Thanks

Kanika

[caitlinr32282061]

Thank you for responding. I ran the uninstaller and I got this popup.

[KanikaS]

Please make sure you have closed all the Adobe processes running on the backend before using the uninstaller.

Close the following listed processes from Activity Monitor(Mac)/ Task Manager (Windows):

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• Adobe IPC Broker
• Adobe application manager