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Adobe Acrobat Pro DC 2015 Release (Classic) 2015.006.30306
In 2015, we purchased an individual license for a user. It had been working fine until a couple weeks ago. Now when she tries to edit a PDF, this error pops up: “This feature is not included in your current Acrobat license”
Logging in has no effect & other posts with this subject don't seem applicable.
We have the license number but I don’t see a way to reapply it. Any suggestions?
Thanks, I did look at similar posts, but something seems different about this problem. I persisted in logging out/in, & finally a notification that "my trial has expired" appeared. Next to the "Buy now" button was a button to license the software. Entering the existing license number fixed the problem & the user can edit again.
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Are you sure they are using Acrobat and not the free Reader, by any chance?
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Yes, "Adobe Acrobat Pro DC 2015 Release (Classic)" is shown under "About". Thanks
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In general, for licensing problems, you will have to contact Adobe's support: http://helpx.adobe.com/contact.html (don't use any of the "Forum" options, otherwise you will end up here again)
There are a few older questions about this problem. Take a look here:
This feature is not included in your current acrobat license
(There are others, which you can find when you search for just the error message)
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Thanks, I did look at similar posts, but something seems different about this problem. I persisted in logging out/in, & finally a notification that "my trial has expired" appeared. Next to the "Buy now" button was a button to license the software. Entering the existing license number fixed the problem & the user can edit again.