Error with RAW-Images

[julian1405]

Hey guys,

I just got the CC complete bundle for one year and tried to open .awr & .raw images in Adobe Lightroom CC 2015.

Every time I try to import one of the images it says that these formats are not provided by lightroom. To open the images in Photoshop is no problem at all.

Could you give any assistance? I've been searching the web for about five hours now and nothing works for me.

I am using Lightroom version 10.12 [5].

Thanks in advance

Julian

[dj_paige]

Please quote the exact unedited word-for-word error message.

Please tell us the exact camera make and model.

Please clarify the Lightroom version number, go the Help->System Info and report back the exact Lightroom version number

[julian1405]

the .arw files are from the Sony Alpha 7sII and the .raw files from the Lumix g70/g81.

The word for word error message is in german, so it won't help you that much. It basically says that this RAW format is not supported by lightroom.

Lightroom: CC 2015 [1014445]

Version: 10.12 [5]

Is that correct?

A friend of mine was able to open the files, so it should actually work.

Thanks in advance for the kind help!

[dj_paige · Accepted solution]

You need to upgrade your LR so version Lightroom CC 2015.2 (for standalone users you need 6.2) or later. Download the update from Download Photoshop Lightroom

[julian1405]

Thanks for your help! I downloaded Lightroom CC via the Creative Cloud and it says that there is no update available...

Any idea?

[dj_paige]

The link I gave allows you to download LR CC 2015.10.1

[julian1405]

If I get it right, there is no option to download CC

[Bob Somrak]

Click the little blue right angle bracket next to "Adobe Photoshop Lightroom 6" for a drop down list

[julian1405]

Thanks a lot!

I receive this error message:

"Updates could not be applied

Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator."

I am the only administrator. What can I do?

[John Waller]

Which operating system?

Try deleting or renaming the AdobeUpdaterAdminPrefs.dat file.

Adobe: Please contact your Administrator if you wish to apply updates !

[julian1405]

I am on Mac OS X 10.12.5.

I just found the "AdobeUpdaterPrefs.dat" and deleted it. This did not work actually...

[John Waller]

Try rebooting the computer. Then try updating Lightroom.

[julian1405]

I rebooted many times and tried to updates, but have the same problem again

[John Waller]

OK. Sorry I don't have other suggestions.

You're unfortunately the first person I've encountered for whom deleting the AdobeUpdaterPrefs.dat file did not work.

Seems like there's someone else in your position too

Can't update to newest Lightroom

This is very frustrating for everyone, especially when we cannot get any official Adobe assistance on the issue.

[julian1405]

The AdobeUpdaterAdminPrefs.dat file worked now!

But now I have got a new error (which I attached)

It's in German but basically says that this update does not fit for me.

I have Lightroom CC 2015 installed and tried to update to 2015.10.1

Any suggestions?