Standard -> Extended License

[93975310]

Hello Adobe,

I have been billed for Standard License when I was meant to buy the Extended License. Please may the last two purchases either be credited so that I may purchase the extended licenses or charge me the difference for the extended license please.

Truly Customer.

[twaritar3263062]

Hi Dann,

I have added 2 image credits to your account as a goodwill gesture and you can buy extended licenses.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

[93975310]

Sorry I am unclear on what is being said.

When I purchase the extended License will I be billed for the difference? (Between standard and extended)

Will you be refunding me for the two Standard Licenses?

I am mostly concerned on the billing.

[twaritar3263062]

Dann,

Unfortunately, we will not be able to refund the amount as per the terms and conditions.

Request you to kindly Contact Customer Care for the same.

Get back to us for any other query.

Regards

Twarita

[93975310]

I see, is there a way to bill me for the difference?

Perhaps give me x2 - $9.99 Discounts on my next purchases.

[twaritar3263062]

Dann,

As I mentioned above, please get in touch with our support for this.

Regards,

Twarita

[Beverley Gray · Accepted solution]

Hi there

You have been provided with 2 standard asset credits, so won't be charged for your next 2 purchases of a standard license.

Kind regards

Bev

[93975310]

I have still not been helped with this issue.