I have Adobe Elements and Adobe Photoshop. Why is the support so poor?

[simong80157568]

I've got a question to do with activation and deactivation of my software. I explained this clearly to the 'chat support'. Several times. And he managed to take over 15 minutes before he eventually understood it. He then cut me off.

Why is the support for this product so poor?

Adobe software is expensive. It's reasonable to expect a certain level of support.

If someone is reading this, my case ID is: 0189116515

Please have a look at the utter incompetence of this support. I now have to either go through this all again, I've wasted enough time on this, or just put up with the issue.

[simong80157568]

Do technical support people read these posts? I was sort of hoping that someone would get back to me.

It's almost as if Adobe don't care about the poor service they have provided me with.

[hatstead]

simong80157568  wrote

Do technical support people read these posts? I was sort of hoping that someone would get back to me.

It's almost as if Adobe don't care about the poor service they have provided me with.

From time to time a functionary employed by Adobe does post here, but it is not a replacement for 24-7 support.

Office locations

Corporate headquarters:

Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704

Tel: 408-536-6000

If you are so inclined, consider escalating your frustration to above.

[Peru Bob]

Go back to chat and ask for a supervisor.