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Subscription Cancelled

New Here ,
Jul 15, 2017 Jul 15, 2017

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I received an email that my subscription to Lightroom/Photoshop was cancelled unexpected. I've had a few issues of not being able to get into my Lightroom to edit a few times before, but SO confused why it has been cancelled? Anyone else has this problem (sidenote, I bought LR/PS through Amazon). Bad thing is I am trying to edit for family and I told them their photos would be ready by tomorrow! 

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correct answers 1 Correct answer

Community Expert , Jul 16, 2017 Jul 16, 2017

Hopefully this link gets you to the correct page for making contact https://helpx.adobe.com/uk/contact/support.html

Click on the Lightroom badge then the button for the issue you're having. If you click enough buttons you get to telephone support number.

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Community Expert ,
Jul 16, 2017 Jul 16, 2017

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You have to contact the Adobe support

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Community Expert ,
Jul 16, 2017 Jul 16, 2017

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Hopefully this link gets you to the correct page for making contact https://helpx.adobe.com/uk/contact/support.html

Click on the Lightroom badge then the button for the issue you're having. If you click enough buttons you get to telephone support number.

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LEGEND ,
Jul 16, 2017 Jul 16, 2017

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Who was the e-mail from? Was it from Adobe, or someone else? This sounds to me like phishing, but until we know the details, we can't be sure.

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