Graphics driver issue-tried all the steps

[MankoTed]

I'm using Adobe CC 2017.1 .1 and I have a new system using a video card that is AMD Radeon R7 450.  Photoshop does not detect the GPU and using the application is very difficult since it's so slow. I can however, start LightRoom and it detects the video card and it works great.  I've updated Windows 10 and AMD drivers, even using older drivers to see if that will work. I just uninstalled and reinstalled Photoshop which didn't work either.

Can someone shed some light on this?

Thank you so much!

[Akash Sharma]

Hi MankoTed,

Please check out the steps mentioned in this article Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues and add "Sniffer.exe" to your GPU 3D settings as an exception.

Let us know if that helps.

Thanks,

Akash

[MankoTed]

It doesn't...  The Radeon card uses this program now for configuration:

I don't see any way to add 'sniffer.exe" to my GPU 3D settings as an exception.

I've already gone through the steps in the troubleshooting guide.

No luck.

[MankoTed]

Sorry, I should have mentioned... this is a new Dell 7050 with the extra video card and 32Gb RAM.  I am using (1) 28" 4k monitor with the card and (2) 24" monitors using the onboard video (Intel HD Graphics 630)

[Akash Sharma · Accepted solution]

Its more related to the way you setup switchable graphics and set the better of the two cards as your primary video card.

See Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the e...

~Akash

[Willo5CC8]

That might work if I have something to switch to. I have only one graphics card and Radeon says it is up to date. Adobe does not agree.

[RCPAQAP]

Hi MankoTed,

I am looking at that same system for one of our users, who was having GPU issues when using inDesign.

Were you able to get the system working using the Switchable Graphics settings mentioned in Akash's post?

It's either the 7050, or spend an extra grand for a Precision workstation.