Asset Problem - But Can't Find The Problem

[WCartistDad]

When I press publish I get an error message about an asset problem but I can't find any issues in my assets panel. None of the Assets have warnings. Am I missing something? This is the error message that comes up.

Here is what my asset panel looks like.

[Ussnorway]

did you use some other software (like Dreamweaver) to upload anything to the host?

[WCartistDad]

Nope. Did everything in Muse Ussnorway​

[Preran]

Found a couple of similar posts that can help you

uploading missing assets into asset panel

Re: Assets missing

I am also asking around to see if there are other solutions.

Thanks,

Preran

[Preran]

I second what usnorway said. Also make sure that all your files are present in the location where you copied or placed them from. When you upload, upload ALL files from your site.

Keep us posted on your progress.

If you still need help, post your files to a dropbox location, and share the link with me. To share the link, click my picture and use the Message button.

Thanks,

Preran

[WCartistDad]

I believe I do have all the files in the same location. I do i make sure that all the files upload to the site? For some reason, periodically the program will close unexpectedly

[melvino16086068]

I am getting the same error message once I go to publish, but I checked in the assets, and there is no file missing from what I see. All of my files are located on my computer or flash drive. Once I click continue, the desktop version is fine, but my mobile site is crunched to the side of my screen. How can I fix this>

[Günter Heißenbüttel]

Mobile browsers try to display everything on your page. If there are elements outside the page boundaries, the browser will minimise your page to be able to display these misplaced elements

Check on layout page and master page, if there are elements outside/overlapping the breakpoint/page width.

• Move the scrubber slowly and look, if there are overlapping elements.

• Zoom out and „Select All“ (cmd+A). This helps to find objects outside the breakpoint/page boundaries.

[melvino16086068]

Is there anyway it could be something else? For some reason there is still about .5 inch on the right side still showing in the space.

[Günter Heißenbüttel]

• Do the following: Reduce your existing site to only one typical page, containing a few(!) elements, which demonstrate your issue. This is necessary, because it saves download- and analysing-time and perhaps you’ll find the issue by yourself, when preparing this sample .muse file.
• Upload this .muse file (without assets) to Dropbox or a similar file sharing service and provide the download link here. Then we can have a closer look.

Thus, time consuming „question and answer“ games or pure guessing can be considerably reduced.

[fotoroeder]

https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel  schrieb

• Do the following: Reduce your existing site to only one typical page, containing a few(!) elements, which demonstrate your issue. This is necessary, because it saves download- and analysing-time and perhaps you’ll find the issue by yourself, when preparing this sample .muse file.
• Upload this .muse file (without assets) to Dropbox or a similar file sharing service and provide the download link here. Then we can have a closer look.

Thus, time consuming „question and answer“ games or pure guessing can be considerably reduced.

Did anyone follow this suggestion from Guenter? No. So how should we help with the same exact issue. This is maddening .

I don`t know about Guenters sunday plans but maybe it could get solved at least on the following monday?

[leone9]

I actually edited the XML preference file so those visiting the site would not receive an error but it is still happening. I did the following but it's just a workaround:

On macOS: Library > Preferences > Adobe > Adobe Muse CC > 2017.0

Modify the <key>SuppressMissingFileError</key> value from <false/> to <true/>.

By modifying the preference key in Adobe Muse, you can suppress the error message from appearing at your client's system or browse

[Ussnorway]

leone9  wrote

I actually edited the XML preference file so those visiting the site would not receive an error

why would you do that... the error this thread discusses is a local system only error and doesn't appear in browsers or anywhere else but the local users Muse UI

[danielbeltran]

That isn't true, I have the same issue and the error message appears on my browser occasionally and my partner's browser as well, on a laptop where Muse has never been installed.

[Ussnorway]

it wasn't just a local system error and was displaying error in all browsers i checked, including phones

then you have a different issue and should open your own thread mate... this issue is local to the muse ui only

[leone9]

Not true, it affects both. the issue I have is in UI and affects the browser when I publish it.

[Günter Heißenbüttel]

As far as I see, this thread deals about 3 issues at least:

1. an „asset problem“ during output. (initial posting and  #12, …)

2. a „missing files“ alert, when viewing the site. (post #7, …)

3. Page shifting in browser. (post #16, post #17, …)

How should somebody find a way through this chaos? These all are completely different issues, even if in every third posting it is stated „I have the exact same issue!“

I suggest, that we all leave this thread, and the users, who are facing one of these problems, open a new, individual thread, with

• an exact description,

• a link, where we can see the issue, and/or

• a .muse file, demonstrating the problem. In this case, please don’t give us a 100 MB .muse file, but follow these instructions:  https://forums.adobe.com/docs/DOC-8652​.

[yurkyal]

In reply to the first post about the assets error message, when there was no visible problem with an assist in the "Asset Panel". I was having that problem and after looking at several of these threads and reading I decided to try a few things as suggested from one of the ACP host.

I copied my muse file (not the original). Starting deleting pages and saving then publishing after each deleted page. Until finally the asset error went away on a page I deleted. Closed and deleted that file.

Copied the original muse file again and started deleting images from that page that I deleted in the previous version when the asset error stopped appearing. Deleted images one at a time...saving....then publishing. Error image kept appearing until finally I deleted an image and the error message stopped. It was a JPG file, opened that in photoshop, saved again as another JPG, this time I noticed "progressive" was checked, ( hardly ever save as a "Progressive", opps). Changed that to "Baseline (Standard)" and saved. Back to original Muse file and relinked the JPG and the error stopped.

Not sure if this will work for everyone but its worth a shot.

[Preran]

Hi Daniel,

The support team tried reaching you but reached your voicemail. Can you send me a private message about the time that is convenient with you?

Thanks,

Preran

[leone9]

Because it wasn't just a local system error and was displaying error in all browsers i checked, including phones. I also made my partner check on his browser on his phone and computer. That's why I did and it worked. Now there are no error message our browsers.

[Ussnorway]

I would open the site in Muse, save it as a new name (i.e, makes a copy) then remove all 3rd party widgets and html codes from the site... upload that to a new temp Adobe bc site and test?

[Sibie1968]

I am having the same exact problem. None of my assets were moved and, until I just installed Muse's latest update, I never had an issue.  In my assets panel, no asset shows as having an issue.  Can this be an update problem?  To make it worse, when uploading to BC, the message comes on that there are asset issues and then as the site loads in Safari, a notice appears to the viewer stating assets may be missing.  This is annoying. 

On the other hand, the issues many of us were having with accordion panels not staying open on Mobile devices seems to have been fixed.  Fix one, screw up another....

[Preran]

I am not sure what the problem is especially if this was working fine in a previous version.

To all those affected with this issue,

Send me your Adobe ID, location, and phone number along with the URL of this post. We will get in touch with you for further investigation. To send me an private message, click my picture and use the Message button.

Thanks,

Preran

[Sibie1968]

The biggest issue I have is that I could resolve this if there was anything in the Assets panel showing as a problem.  There is not.  I have gone combed the assets panel a dozen times already and cannot find any issues at all.  However, I was not having a problem before the last update, which leads me to believe this is the issue, not the assets. 

If Adobe could at least change the HTML page coding to not force this false asset issue to go into the site's upload and into the browser, this could at least resolve issues from the site's visitor perspective.  Now, when our site loads in Safari, a message appears with EVERY page stating there are assets issues (which there are not).  This is a problem for us.  Note that this message does not seem to appear when the site is loaded on Chrome or mobile devices.  So far we notice it only in Safari.

[Preran · Accepted solution]

I hear you. I suggest that you report your bugs and feature requests to the product team directly using Adobe Muse CC: Feature Ideas

Provide as much information as possible for the team to reproduce your issue at their end.

Thanks,

Preran