The site does not work well, the credit card details have not been updated on time.

[alexeyb58152909]

I needed to update my credit card details. I entered new data on the site, but the site often works poorly in Russia, I do not know how it is in the world. My details have not been updated and the subscriptions have been canceled. I've been signed to Creative Cloud for over three years. And now I'm offered to buy it again twice as expensive. I am outraged! I was sure that Adobe is a serious company that has a good site and is focused on its regular customers. But it was not so. Has anyone encountered a similar problem? Did you manage to solve it?

[KanikaS · Accepted solution]

Hi Alexey,

I see you have an Adobe account under the same ID as with forums. The subscription under this ID stands canceled.

Kindly Contact Customer Care for help and support.

Feel free to get back to us for any other issue.

Regards

Kanika

[alexeyb58152909]

I know that subscription stands canceled. But this is unfair, because I changed the data of the card on time, but your site did not work correctly.

[KanikaS]

Hi Alexey,

I see you have purchased a new subscription.

Let me know if we can help you with anything else.

Thanks

Kanika