Acrobat Pro prompt to create digital ID instead of being prompted to select and sign

[araz247]

Have an issue with Acrobat Pro prompt to create digital ID instead of being prompted to select and sign each time I try signing a document through SharePoint. Documents not uploaded through SharePoint work as normal.

This is the box I get each time I try to sign a document in Sharepoint. Out a Sharepoint, I am able to sign with no issues or getting this prompt.

[Tariq Dar]

Hi araz247,

Sorry for the delay in response.

Check if you have any pending updates, to check, launch Acrobat > Help > Check for updates. Also, try repairing the application to repair  Acrobat/Reader > Help > Repair installation (Applicable to windows users only)

Also, you may try launching Reader with Admin rights. Let us know if that helps.

If you already have found a solution to this problem, please update the thread with your findings that will help others.

-Tariq Dar