5 Replies Latest reply on Mar 4, 2018 1:51 PM by scrollbooks

    Kobo says it is not authorized with ADE, but it is

    isobels59885321

      Because ADE is so slow (it stops responding while trying to transfer a book to my Kobo), I tried a way suggested in this form. I open the file from ADE in explorer, then copy paste the file to my Kobo. It works, and when I turn on my Kobo it tells me I have new books downloaded.

       

      However, when I try to open the book on my Kobo it says "This document is protected by the Adobe Digital Rights Management and is not currently authorized for use with your Adobe ID. Please sign- in with the authorized Adobe ID and try again".  I reconnected my Kobo to my computer and ADE says it is authorized.

       

      Any suggestions? Thank you!!! I'd love to be able to read library books on Kobo again.

       

      Isobel

        • 1. Re: Kobo says it is not authorized with ADE, but it is
          dylant1991

          Uninstall whatever version you have and download Adobe Digital Editions 3.0 (not the latest version which I believe is 4.5) - had the same problem and this worked for me

           

          Adobe Digital Editions downloads

          • 2. Re: Kobo says it is not authorized with ADE, but it is
            annepoulin77

            Hi thanks for your reply!

            I really need help!

            I has been since September that I cannot use Adobe.

             

            I did reinstall adobe digital 3 and it was asking a password that I couldn’t resolve.  It wasn’t my adobe password neither my computer!

            I made the mistake of righting refuse and then it continued to install the program.

            Now when I try to authorize my Kobo with adobe, I have a message of error

            code E_AUTH_BAD_DEVICE_KEY

             

            What I found on the web is direction in English and I have a French computer, so it doesn’t facilitate my understanding!

            Thanks for your help!

             

            De Anne Poulin

             

            Le 2 févr. 2018 à 20:13, dylant1991 <forums_noreply@adobe.com> a écrit :

             

             

            Kobo says it is not authorized with ADE, but it is

            created by dylant1991 in Adobe Digital Editions - View the full discussion

            Uninstall whatever version you have and download Adobe Digital Editions 3.0 (not the latest version which I believe is 4.5) - had the same problem and this worked for me

             

             

             

            Adobe Digital Editions downloads

             

            If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10150297#10150297 and clicking ‘Correct’ below the answer

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            • 3. Re: Kobo says it is not authorized with ADE, but it is
              dylant1991 Level 1

              Sounds like you may need to re-authorize your computer for digital editions. Hit ctrl + shift + d with digital editions open and de-authorize it. Then authorize it.

              • 4. Re: Kobo says it is not authorized with ADE, but it is
                annepoulin77 Level 1

                After five attempts, it’s finally working!

                Thanks for your precious help!

                 

                De Anne Poulin

                 

                Le 3 févr. 2018 à 13:18, dylant1991 <forums_noreply@adobe.com> a écrit :

                 

                 

                Kobo says it is not authorized with ADE, but it is

                created by dylant1991 in Adobe Digital Editions - View the full discussion

                Sounds like you may need to re-authorize your computer for digital editions. Hit ctrl + shift + d with digital editions open and de-authorize it. Then authorize it.

                 

                If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10151406#10151406 and clicking ‘Correct’ below the answer

                Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

                Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10151406#10151406

                To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

                Start a new discussion in Adobe Digital Editions by email or at Adobe Community

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                • 5. Re: Kobo says it is not authorized with ADE, but it is
                  scrollbooks

                  I had this problem too. Here's a complete answer (combining the other items in this thread). This is Mac specific but it should be roughly the same for Windows.

                   

                  You need version 3.0 of the software. Version 4 seems to have this problem. You need to jump through some hoops but this should definitely work. Don't be intimidated by the length, it'll only take you a couple minutes.

                   

                  1) Delete version 4 of the App in your Applications folder.

                  2) Download version 3.0 of here: Adobe Digital Editions downloads

                       Note: The page may be unformatted, just scroll down to the download links.

                  3) Open the Installer

                       You'll get an alert that the certificate expired. Click Continue.

                        Click continue / accept / install until it begins the installation.

                        You'll see a dialog that it will hurt performance on your machine. Click Continue.*

                  4) Open the application

                  5) Deauthorize your computer by pressing Command + Shift + D (Control + Shift + D on Windows)

                  6) Control-click on a book you've already imported and chose Show File in Finder. This will open a Finder window showing all of the book files.

                  7) Quit the application

                  8) Go back to that Finder folder and throw all of the files in this folder in the trash.

                  9) Re-open the application

                  10) Authorize your computer by choosing Authorize Computer under the Help menu on a Mac. Control + Shift + U might work for Windows users.

                  11) Connect your Kobo

                  12) Select your Kobo on the left side of the window

                  13) Click the gear menu just above the Kobo and chose Erase Device Authorization

                  14) Click that same menu and click Authorize Device

                  15) Go back to your originally downloaded books and drag them back in to the Adobe Digital Editions window.

                  16) Now you can drag books from the bookshelves (e.g. All Items) to your Kobo to upload them.

                  17) Once finished, quit Adobe Digital Editions

                  18) Go to Finder and eject the Kobo

                   

                  That's it. Next time you'll only need to 15 - 18 to add more books.

                   

                  * Don't worry about this slowing your computer down. You see this because the application is written for older machines. The app itself may run more slowly than others but it won't have any impact when the app is closed.