LR CC still not recognizing Canon 5D MK IV RAW please help!!!

[mosesb2082111]

After searching through the forums and seeing that supposedly the latest update of Lightroom CC 2015 supports Canon 5D Mk IV files, I still can not get it to work. Can anyone please point me in the right direction for a fix? Thanks

[JP Hess]

You need at least Lightroom CC 2015.7. What is the exact version installed on your computer? Please don't reply by saying you have the latest.

[John Waller · Accepted solution]

1. The Canon 5D Mark IV is supported in Lightroom CC 2015.7 and later versions
   Cameras supported by Camera Raw
   
   
2. Which version of Lightroom are you running?
   In LR, click Help > System Info to see which Lightroom version is shown
3. If you're running an earlier version then you need to update via
   a) Help > Updates
   b) If that shows no updates then update manually
   Download Photoshop Lightroom
   
   
   

[mosesb2082111]

Thanks for the responses. The first thing I did before posting was checking for updates- both in the "Help" tab with LR open, and using the CC desktop menu tab where it lists all of the apps and has the option to update if one is available. I have 5.7.1. If there is a newer version, I'm not being given the option of updating...

[John Waller]

Are you running Windows 32 bit? If so, you cannot install or run Lightroom 6 which is 64 bit only.

But in your original post you mentioned CC 2015. Are you running 5.7.1 or CC 2015?

[mosesb2082111]

Running Mac OS Sierra

[John Waller]

Are you a Cloud member?

[mosesb2082111]

Yes, all of my apps are through Adobe CC.

[John Waller]

Do you see Lightroom CC available for installation or use (if already installed) in the Cloud desktop app?

[mosesb2082111]

No- it shows it as up to date.

[John Waller]

I'm guessing you've got 5.7.1 installed via the Cloud and that is showing as up to date?

Do you have Lightroom CC 2015 listed anywhere in your Cloud desktop app?

Do you have Lightroom CC 2015 available via Finder?

[mosesb2082111]

Correct. I have 5.7.1 installed via cloud, up to date. it shows up in my cloud desktop app up in the menu bar. As far as Finder, it’s there in the Applications tab, if that’s what you mean.

[John Waller]

Understood but we're skirting around the main  issue.

What I'm looking for is: do you have any other versions of Lightroom shown as available?

Mine shows

If not, what are the specs of your Mac?

Apple logo > About This Mac

[mosesb2082111]

No- it doesn’t show any other apps available for install. Next to my apps in the same window as what your screen shot shows, it just says “Open"

[John Waller]

What are the specs of your Mac?

Apple logo > About This Mac

[mosesb2082111]

Interestingly enough- I just got a notification on my desktop for an update to Lr....thanks for all your responses.

[cmgap]

Are you able to read the files after updating?

[mosesb2082111]

Yes. Thank you!

[shannonzirkle]

I am running into the same issue. I have updated my Lightroom to 2015.12. As well as I have uninstalled and reinstalled the software. It's still not reading.

[dj_paige]

shannonzirkle  wrote

I am running into the same issue. I have updated my Lightroom to 2015.12. As well as I have uninstalled and reinstalled the software. It's still not reading.

What does this mean "it's still not reading". Describe in detail. Please be very specific about what you see. If there is an error message, please quote the exact unedited word for word error message.

[mosesb2082111]

I had the same issue until randomly another update showed up in my CC apps window. After the update it reads all files fine. There is just no rhyme or reason to when they make the update visible in your apps window.

[JP Hess]

That is what we have been trying to tell the Adobe team for several months. It seems that the update process isn't running as smoothly as it should. I "think" we are getting the point across, but we will have to see if things improve.