Adobe Acrobat XI Standard

[doris_-_spt]

I have windows 7 & Adobe Acrobat XI Standard.  Everything was working fine last Thursday but when I returned to work this morning I could not open any of the pdf files in my email.  I tried to open the program and it would not open either.  I uninstalled and reinstalled using the disk I purchased years ago.  I still cannot click on the files in my email and have them print or open.  When I try to open the program it also will not open.  Sometimes when I click on a saved pdf file, I can get it to open but most times the file will not open.  The only message that's popped up on the screen is that there already a file open and I need to save it before exiting.  I tried right clicking on the icon on my desktop and choosing open.  This does not work.  I tried to use the "trouble shoot compatibility" when I right click on desktop icon, but I can't get the problem fixed.

Thanks in advance for the help!! 

[try67 · Accepted solution]

Uninstall the application, run this tool (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ), install it once more, install all the available updates, and try again.