Unable to add digital signature

[swetlanae2139043]

Hallo,

ich möchte gerne ein pdf.Dokument digial signatieren. Es geht aber nicht. Warum?

[MeenakshiNegi]

Hi swetlanae2139043,

As you said you could not sign a digital document, could you please let us know what happens when you try to sign?

Do you get any message when you try to sign the document?

Is it an issue with a particular document? Have you tried to replicate the same on other documents?

Please let us know the dot version of Adobe application you are using.

To check the dot version, Launch the application and go to Help menu and then click on About Adobe (application name).

Are you on Mac or Windows? What s the OS version?

We will be waiting for your response.

Regards,

Meenakshi

[swetlanae2139043]

Hello,

at first, thanks for your answer.

If we try to sign pdf documents we geht this report, at all documents:

Our dot version is: 2017.009.20058 and our OS version ist Windows 10.

We are very happy if you can help us.

Thanks an kind regards

Sabrina

[MeenakshiNegi]

Hi Sabrina,

Thank you for sharing the information.

I see that you have tried to add some image, however, we are not able to view it as it gives the error Bad Request.

Please use the following steps to add the image file:

• To add the screenshot/Image here, use the insert icon provided on the reply window as shown below:

• Once you click on this icon, you get a small window.
• Click on Insert Image and then browse the location where you have saved the screenshot file.
• Select the file and click on Open > Insert Image.

Also, please confirm if you are using Adobe Acrobat Reader DC or the Adobe Acrobat DC application.

Let us know if you have any questions.

Regards,

Meenakshi

[swetlanae2139043]

[MeenakshiNegi]

Hi Sabrina,

Sorry for the delay in response.

Could you please let us know if you have saved the digital signature on your system?

If not, please let us know where the signatures are saved.

Also, let us know if you are on a personal system or using the system at work?

Did you try to check if it is an issue with a particular document? Try to add the signature to other documents.

We will be waiting for your response.

Thanks,

Meenakshi